The Warwick Hotel Rittenhouse Square Philadelphia

Clean and well located

Shower was cold each morning

Location

Ceiling was cracking Rug was dirty Rust on the drain in the bathroom Chipped/marked up furniture

No breakfast Good location

Bath dub backing up when showering Ice machine broken No cable

The location was convenient.

The furniture was worn in the lobby and room, scraped and with stuffing coming out. The carpet was filthy! The towels were stained and mismatched! The bathroom was very cramped.

Location

The room Bathroom was a mess and the ceiling too

The location and nothing more

I recently stayed at The Warwick Hotel Rittenhouse Square and encountered a number of serious issues that I believe fall well below expected standards. 1. Room Condition: My assigned room was severely outdated: the furniture appeared dilapidated and poorly repaired, the bed linens did not properly fit the mattress, and the ceiling displayed obvious water damage. Overall, the room’s condition did not reflect the quality promised by the hotel. 2. Fire Alarm Evacuation & Staff Response: On the morning of [insert date], around 9:00 a.m., a fire alarm blared across the building, prompting an evacuation. The fire exits were not clearly marked, and—most concerning—the lobby staff provided no guidance or explanation. There was no communication about whether there was an actual emergency, nor instructions on where or when guests could return safely. The complete lack of professionalism and communication was alarming and unacceptable under any circumstances. 3. Parking on your website states parking costs $50 and I was charged $75 Given these circumstances — particularly the safety issue and poor facility maintenance — I expect that this matter will be reviewed thoroughly. I request a prompt investigation and a fair resolution. I appreciate your prompt attention to these serious concerns.

Good location but didn’t know of the buyout

Evening desk clerk on Thursday late afternoon- very rude and no nameplate worn

This hotel was recently added to the Marriott portfolio. We checked in without knowing it was being renovated. It was indeed in need of renovation. The lobby area is terrific but the rooms themselves are dated and cramped. Would not recommend this place until completion of work. The best thing about it is the proximity to Rittenhouse Square, shops, restaurants, etc. James at the front desk was helpful taking care of a problem with cold water in our shower. And Steve the bellman was a gentleman and helpful as well.