Residence Inn by Marriott Amarillo

Breakfast was bad and room carpet was wet.

Great reception upon arrival, large room, great amenities and welcoming to our pet.

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The night I arrived the staff was pleasant and pool stays open until 12am! Great location, close to anything and everything you may need as a traveler.

The 2 bed room king suite I got for my family of 5 was so dirty we were down to 1 bed. Blood stain on one bed and a plate of food smashed in and under the couch pull out (which we were counting on using). We got in late so to tired to deal with what should not have been an issue. Next morning I got laughed at by the Assistant General Manager, meaning this happens all the time and she said she was not surprised! Not only did she add insult to injury but I was also told I had booked through a 3rd Party and so there was nothing she could do, little did she know she had a former Hotel GM standing in front of her and knew what kind of pull a GM has to make complaints of that degree correct! All I can say is shame on you for your work ethic this morning Assistant General Manager!

The hotel/room was dirty and the hotel was in a state of disrepair. Dog poop/pee in the stairwell for a week and never cleaned up, wallpaper coming off the walls and generally dirty all over. Gym was down the entire time, side doors weren't working and constant issue with our cards not working. It was not a well managed hotel and would not recommend. The pics they provide are not what it looks like in real life.

Room floor was dirty not vacuumed, outside of fridge had smears and smudges, room bed looked slept in, room smelled like roach spray

1st room smelled horrible. The 2nd room had a plug in AC so the entire room was not getting air.

First room’s bathroom smelled of mildew or something worse. Requested a different room. They didn’t have the same size room we originally reserved, so they gave us two rooms across the hall from one another- which was a reasonable compromise. All 3 rooms we saw were dingy and worn down. Unfortunately, one of my daughters woke up with spots of blood on the sheets around her feet. Immediately notified the desk of possible bedbugs. The first woman we spoke to did nothing to help. The only other person I could find was handling breakfast - but she was polite and apologized for the first staff. She alerted a manager. The manager immediately said she’d report it to their pest control for inspection and email me a report to confirm bed bugs by the end of the day. It is now the end of the day and we never received an email. I called the front desk- that manager is gone and they don’t know anything about bedbugs in that room. I feel bad for whoever is sleeping there tonight.

We stayed in their biggest room because we have a big family. We stayed for the week expecting comfort and cleanliness because we paid $300 more to stay there than at another hotel. This hotel is so outdated we were not sure if it was dirty or just old. I think it was both. Stains on walls. Fridge did not work. Red stains on the sheets and comforter. Writing on walls. Carpets taped down with duct tape. Lighting was awful. Outlets did not work. A wet rag to the wall would help with the cleaning. Wallpaper in the hall was held up by tape. You hear dogs barking down the hall. Shower curtains were dirty. The tub is yellow from how old it is. One of the bathrooms in the room smelled like outhouse. The curtains are literally falling apart at the seams. Stains everywhere. The only upside was the space and the hot breakfast every morning. Save your money and rent 2 joining rooms somewhere else for the price of this one.

The room was a 2 bedroom with fireplace. Bèds were really comfortable. Loved that each room had its own bathroom. The furniture was in need of replacing and carpets were in need of updating. The hallways were in need of repair and updating. The pool is indoors which was extremly hot in there so not used because it would bot have been refreshing after being putside in 93-98 degree weather. Breakfast was pretty decent and had variety of things to have. The staff was great and helpful and one staff member went out of her way to bring an extra blanket to our room when requested. Would recommend staying here and if ever in area again would stay agaiin.

Our room was perfect for our family of 6. There were 2 spacious bedroom/bathrooms, a living room, dining table, and kitchen. The rooms were very clean. Breakfast was okay. Some of the food was a little gloopy and was not well stocked. We had to ask for 3 different things to be restocked. Comfy beds, quiet stay, and the pool was the perfect temperature.