Sonesta ES Suites Gwinnett Place Atlanta

Not happy

It wasn't that far from the Airport

There was no hot water for shower at night. We moved to three different rooms but NO hot water. And they have no one to check on the issues. But 8am, the hot water is back on. I want a refund

Room needs some renovations, elevators were old and musty, ants were crawling on wall near garbage on the 5th floor. The people with dogs need to control them better.

Good place to stay for yourselves or with families

I enjoyed this more than the regular Sonesta hotel. I had way more space and had no carpet, which was a plus!

This hotel was horrible. The Outside and Lobby look good. But the rooms were horrible. They were stained extremely bad. I understand a place being dated but clean is still expected.

The hotel and room was clean, but in very poor condition. The couch was broken. The bathroom door did not lock. The shampoo/conditioner/body wash device was broken and missing everything except Shampoo. Only 1 garbage can for the entire suite. The toilet was leaking and left a puddle on the floor. Desperately needing some updates and repairs for this room.

Extra charges when checking out. Predatory billing.

I rented a room for 5 people. The rooms are spacious. I loved having a kitchen and being able to prepare meals. I did not like the beds because my sons are really tall and could not fit two of them in one bed. Beds seem to be full size instead of Queen size. The hotel has a laundry, I loved that but one of the dryers kept taking my coins and stopped working. Good thing after a few attempts I got refunded. My sons wanted to use the pool, me the hot tub, but those were not working. That was a downside. The cleaning staff and the staff at the breakfast restaurant are extremely kind and hardworking people. I admire the way they put effort into their work. The managers were amazing and the team at the reception area. I had a few situations with over charging my card, but the managers explained what happened and got everything straighten out. We had a situation in the room with the A/C for a few days. Thank God they gave us a new room. My youngest was getting sick because of the humidity and me too. The new room was a bit smaller than the first one but we were comfortable. We had a good time even though there were some things going on. Glad everything got fixed. Our pet had a good time as well!