Omni Charlotte Hotel

Very disappointed the pool wasn’t usable. They did upgrade my room

Omni was a wonderful experience. Very lovely hotel and the location was amazing. I highly recommend.

Overall a good experience. The biggest negative is the pool was out of service, and there was no work being done on it. Apparently, it has been out of service for weeks. This is not acceptable for such a nice hotel this time of year! also, the basic internet that is "free" to members is way too slow for any serious usage. Such an upscale hotel should not charge for internet. I complained an got the upgrade for free, but I should not have had to do that. Our king room was smaller than expected, but OK. Very comfortable pillows and bed. Need fart fans in the bathroom. Complementary coffee available via checkin voucher was old and lukewarm. In room coffee was fine. Instant hot water and powerful showerhead were awesome. Very courteous staff!

I would give the omni 100/100 from arrival to departure. When we arrived valet walked up to the car and unloaded everything. Valet parking is 55 a night, but I rather pay then have to pay and park somewhere else. All my luggage was delivered to my room as soon as we checked in. My advice book a club level room!! The best experience yet. Front desk clerks were beyond amazing (super professional). Rooms are super clean and spotless, the whole hotel is clean!! If you plan on staying anywhere!! STAY HERE!!!!!! I will be back for my next trip in August!!!

For $360 per night the location and lobby were the only redeeming aspects. You walk into the lobby and immediately impressed by the interior. However as soon as you enter through the halls the carpet is dirty and the entire hallway is outdated and musty. The room itself had a great view but that’s about it. Our bathroom door was oddly sticky. The carpets had questionable stains. The entire room was just as outdated as the halls and smelled of mildew. The TV was small, crappy, and had a hard time connecting to the Google Chrome. Would never recommend anyone staying here for the price. The Marriott or Double tree around the corner (both of which I have been to before) are much nicer and worth the price.

I came from Omni Hotel at The Battery Atlanta and was excited to experience another amazing Omni property. Overall, our stay was wonderful. The room was exceptionally clean—thank you to the housekeeping team for all of your hard work and attention to detail. The view was beautiful and made our stay even more enjoyable. Although we had some difficulty sleeping on the first night due to noise outside, I completely understand, as we experience similar challenges at Omni Hotel at The Battery Atlanta. The room was very well maintained, so a special thank you to the engineering team for their efforts. The front desk staff were welcoming, friendly, and professional from the moment we arrived. Thank you to everyone who helped make our stay enjoyable. Keep up the great work and continue taking pride in your beautiful hotel!

The hotel felt like a ghost town, the pool closed very early and neither bars felt inviting and we didn’t get housekeeping service in our 2 night stay. Rooms were nice and clean, great view

Wonderful experience in my room . I loved the view . I enjoyed the atmosphere. . It was so peaceful a relaxing . I look forward to visiting and the pool be open . Hopefully soon

The rooms were perfect and very spacious and comfortable. Staff was very friendly and more than happy to attend to our needs to make us comfortable. Right downtown in the middle of all the local happenings; NASCAR, the hornets stadium, etc..

Hotels in a good location, but the pool was closed, which was the main reason we chose the hotel for a group of 20 and the rooms smelled moldy. was also unable to get a seat at the restaurant for breakfast because the hostess was off socializing and not paying attention to the restaurant. We finally gave up waiting and went downstairs to the Starbucks for breakfast. We felt like we paid a premium for services that just weren’t available to us.