Hyatt Regency Lisle near Naperville

The ease of checking in and the Friendly staff.

The Beds are a little lumpy and the pillows aren’t firm enough.

Location

Person at check in desk was cold and uninviting. Property was dirty, room was okay but incredibly dated. Bathroom had flaked paint near toilet and broken tile. The driveway leading to the hotel had a massive amount of potholes. Just a tired run down facility.

The bar tender and Aron at the front desk

There was a 💩 in the toilet in our room and the pillow was really dirty We complained about these issues and the front desk dealt with it really well

Dirty and dusty

Not clean and very uncomfortable

Cleanliness

The fact of how breakfast is run. There seems to be an issue if you want to take your food to your room. In my case, I wanted to watch the tennis matches so I wanted to take my box out, which I did, but was only given a very small box, with them saying this is big enough. And it also would count against the other person. There was 2 marked for breakfast in my room. And just because I wanted another box, for my French toast to take out, she said that would count against the other entry for breakfast. That SHOULD NOT be! IF I paid to include breakfast, me taking mine back to my room shoukd NOT discount the other person getting their breakfast. It was EXTREMELY cold and uncomfortable in the breakfast area, and as stated, I wanted to watch Tennis in my room. Also. for a hotel of that type, there should be microwaves in all rooms. For such a hotel, no one should have to come all the way down to one tiny little microwave to use. And if you can ask to have one brought to your room, there should be no extra charge. I also didn't like that the hotel didn't supply soap and shower Gel. Most all the hotels now accommodate that.

The location was good.

Our A/C didn’t work on the first night. It got close to 80 degrees in our room. We were on the 3rd floor and the down button for the elevator didn’t work. We had to push the up button to call an elevator and ride up with the people to go down. On the day we checked out, at 1030, only one elevator was running and created lots of people waiting. The beds are small double beds.

The window leaked the pull out bed was not comfortable and the room smelled