The Sherwood Palm Hotel, Torquay Beach

The hotel has been closed and boarded up for 15 months. And hotels.com do not care that we turned up with no where to stay. Customer service is non existent

When we arrived to check in we found the hotel closed and a brick through the window. We were left having to book a second hotel at our expense. Still looking to receive a refund for our booking.

The hotel doesn't work. It is closed. Delete it from website.

Hotel is closed but still taking bookings & money. Arrived at the hotel to find the reception in darkness & unmanned. I came back 2 hrs later & still no receptionist however a workman appeared & told me that the hotel was closed. I asked for the manager & when he arrived I explained that I had 2 nights booked & paid for, he just told me to contact Hotels .Com for a refund. Thanks for ruining my easter weekend.

Hotel

Good Hotel Great staff.

Heating was not working. WiFi non existent shower was temperamental. Check in was difficult had to call all the time to get issues resolved.

It was too much cold in the room, heating was off. Water was dripping from the ceiling and windows. There were hair found in the duvet and tool. Wifi wasn't working. It was absolutely terrible, not recommended.

The staff were friendly but unfortunately this former old hotel as had its days.

Untidy smelly ..unsafe we did end up sleeping in the car ..