The Cascades Hotel at Sun City Resort

Clean and good comfortable bed but no mini bar. Great location with a fabulous view. Always a special place.

The hotel bathroom was a little dingy. There was blood on the hotel duvet, which we only saw when we got into bed that evening. It was clear to us that the bedding wasn’t changed for our stay.

It was average

The Cascades is certainly not a 5 star hotel. Nor is the service. Our sliding door came off the rails as it hadn’t been cleaned in I’m sure months. It took nearly an hour for someone to come fix it after calling 4 times. Our appliances were not working - and while we called for it to be fixed - it was not. There was a live cockroach in our room. There was very little service in by the pool area so we went to another pool. The breakfast area was also minimally serviced and when ordering a coffee it was brought from another location so only came once you had finished eating. The list goes on. When we went to reception before checking out - and I tried to explain all these issues - the lady at reception stopped me and said she doesn’t deal with complaints. I spoke to the complaints manager who advised I email all these details. Which I did. It took nearly 2 weeks for her to reply apologising for the service received. Don’t expect too much staying at the Cascades Hotel

My children really loved the activities at Sun City. This hotel was very convenient to Valley of the Waves and had its own nice pool. The hotel was pretty and clean. The food was pretty good and there was a mall attached where you could eat as well. The staff was very nice and housekeeping worked overtime. Certain things that you would expect to work at the hotel didn’t work at all. Two out of three elevators at the hotel didn’t work during our stay. We were lucky and could take our luggage up the stairs but other guests spent 1/2 hour getting to or from their room. Our shower only had hot water at first. They don’t put out coffee in the morning. We had to buy water and bring it to our room. The sofa bed is comfortable for one person but not two.

We had a wonderful family vacation at the Cascades!

It was a really busy time but there was only one lift working. Management did nothing or didnt even show an interest in getting it sorted The standards in Sun City are not like before it is deteriorating more like a three star.The price I paid is an overcharge The two single beds were so small. Not fitting the price paid. The cleaners were unfriendly. Phone did not work

I would say so and so. The drains in the shower and the bad tub were very slow to evacuate water. The fridge in the room was not working. The two times I tried to reach Room service, there was no response. I had to go through reception.

The Good- Sun city is a great family resort with plenty to see and do. On the whole most of the staff are very friendly and accommodating.great pools and restaurants. The Bad- the cascades hotel is very drab and dated unfortunately. Our non smoking room had cigarette burns on the carpets and chair, tv and aircon did not work properly and the access card to open our door stopped working at least 8 times in the 4 days we were there. This is definitely not a 5 star hotel especially at the price charged.

Faded grandeur. Only 1 out of 3 lifts working during our stay. Staff were slow to serve and breakfast process was arduous - I had to go into the kitchen to enquire about my egg order as no waiting staff could be found. They managed to avoid all eye contact. No cold water to bath in on 2 separate occasions. Hail storm damage also meant soggy carpets, leaking ceilings and pool unavailable. While that was disappointing, it was understandable due to the extreme weather.