Tru By Hilton Crossett

The pool was a nice way to cool down after a long day the pool table was nice but could use some new pool sticks.

Had no hot water in both of the rooms I booked

The pool was nice and so was the pool table

Need new pool sticks for the pool table and the hotel had no hot water

Loved the out door pool and friendly staff

There was a lot of little black ants in our room

The lobby and room was clean.

There was no hot water the night we arrived. The desk clerk said nothing about it when we checked in. It was late when we went to take a shower and found there was no hot water. We just thought the hot water had been used up and would be better in the morning, but it wasn’t. Come to find out, some repairs had been made the day of our arrival, but the problem was not fixed. The desk clerk never apologized or offered any reimbursement for the inconvenience. We were told we needed to pay an additional $25 for incidentals but when we asked her what the incidentals were, she couldn’t tell us. She just said Booking.com paid for our room but not the incidentals and that we would have to make a separate payment for that. We received no receipt for it. There was nothing in any of the policies we looked at that said there would be additional charges. There were no eggs and bacon when we went down for breakfast. A line of people were waiting for some to be put out. We decided to get a cup of coffee and there was no caffeinated coffee.

Staff was nice and it was clean

Room was extremely small 4 the price. No microwave. No hot water in shower...

It's was very very nice. Great continental breakfast and very comfortable.

Nothing.

The location was good as we were traveling to Lake Village. The front desk staff was very helpful and got me into a good room where we would not hear the early morning guests leaving. We also enjoyed the pool table.

Water pressure in the shower wasn't the best, and I feel like I struggled to get the room temperature where I needed it. But overall no complaints. Those were just very minute issues.

Great front desk staff experience! She was very accommodating and the facility was nice and clean.

Water pressure in the shower wasn't the greatest