Days Inn by Wyndham Novato/San Francisco

It was close to the bike venue.

There were no coffee makers in the rooms. No elevator to the second floor.

Breakfast was almost non existant

Location

All was good

It had beautiful views.

This property should not advertise breakfast or simply specify that breakfast consists of cereal only. The flooring in the room needs to be replaced because it’s all messed up and stepping on it felt pretty bad.

Got two rooms for a great value. My requests for my rooms were met.

Awful customer service from days in and booking.com, beware that if you pre pay for the room they make you cancel the stay 11 days early but if you book thru them or you don’t pre pay then you are allowed to cancel 24 hours prior. I cancelled 48 hours prior due to rain cancelling my sons mountain biking event and called to request a free cancellation or partial refund and the person said normally we can within 24 hours and that he would pass this into his manager. Booking.com said that it’s up to the hotel and that they wouldn’t charge the hotel if they approved the cancellation, the Manager decided that he would keep my $200 and didn’t bother to call or offer any options. This place doesn’t appear to care about its customers and I don’t plan to ever visit this establishment.

It’s secluded

I left my book there and called right away to let them know about it, they told me to check back in, which I did several times, I should’ve never told the front desk person it was $100 book because he told me after a week calling back-and-forth that no one returned it, that’s bullshit!! I accidentally left it on the bed so the house cleaner or the front desk person is a thief, plain and simple..

The pool and courtyard area was very nice.

The front desk/ Reception area was not very inviting. Could use a little updating.