DoubleTree by Hilton Murfreesboro

We didn't realize the property was in the middle of renovations until after we got there. The coffee maker still had the old coffee pods in it and no new ones. Best were too firm. And you could clearly hear people in the hallway. We also didn't realize this was a pet

The check in process was easy, didn't reveive notifications that the hotel was undergoing renovations until after paid. No complimentary breakfast. Dog friendly option was nice and we had a room at the end of the hotel near a staircase which was great for letting our pup out.

The update is excellent. Eventhough the updating was still continuing, it did not disturb me. Love the beds! Love the cookies!

Manager was rude indignant and unhelpful. I was told it was under construction but was not told in the even of a storm the indoor Pool would not be available because it connects to the outdoor pool. It’s stormed the evening we checked in. Pool is open till 11 which is why I booked the hotel so we were unable to use it. I asked for a late checkout at 12 which I was granted. I need to find out that the water was gonna be shut off at 11 am till 4 pm which meant I could not shower neither could my three children who I was travelling with at 10:30 before I knew this. I went to the bathroom and there were no lights but the door shut it’s pitch black in that bathroom. There were also no lights in the room. I called the front desk to say I thought they had shut the breaker off by mistake nearing 11 o’clock knowing I had a 12 pm checkout and the girls wanted to use the pool, they offered to move my room. My child is type one diabetic. I had insulin in the fridge and her snacks. It was a lot to move by myself. I mentioned this would take up time that we would not be able to use the pool because we will be moving but I would move so I could showersince I couldn’t shower with the lights off when I went down to the front desk to get the new keys I saw the new signs that had been put up that were not there the night before saying there would be no water from 11 to 4 which meant that the whole moving of the rooms and packing up all my stuff and the children’s stuff had wasted time.

Thank you!

Came in late with our dogs, she wouldn't give me a 1st Floor room to accommodate us, gave us a 3rd floor room, the keys wouldn't work so thank God for Don who moved us to room 114, by a side door, which is where we should've been to start. Other than that, things are fine

We had an amazing experience at the Doubletree! We were here to visit family, and our stay was clean, welcoming, and easy. We tried to Burger Bar for the first time, and was thrilled with our bartender, Jay. He was so attentive & made our experience great. We had to wait a little bit for the food, but Jay communicated with us & l made sure we were always good during our wait. Will go back again for Jay!

Great room and service.

Hotel was doing remodeling which had a little noise. Took 3 stars because housekeeping entered the room without knocking and I was standing there in my birthday suit about to get in the shower. We even had the do not disturb sign on the door. Very embarrassing and humiliating.