DoubleTree by Hilton Murfreesboro

Nice place under renovation. New folks in restaurant took a long time for food. Would stay there again.

I really like this hotel. This was not our first stay. We keep coming back. The pool area is nice. The hotel is clean and friendly. They were working on it this trip so there were some areas blocked off. It was quiet and clean.

Lost a loyal 4-year customer in about the time it takes to check in. After a 13-hour drive to move my daughter into college, I discovered the hotel had kindly double-charged me, draining my account and bouncing my bills. Instead of solving the problem, management offered empty apologies, misinformation about how banks work, and the classic “just wait 5–7 days” solution. When I (reasonably) expressed frustration, I was accused of being aggressive and even told I could cancel—convenient advice, considering they were already holding nearly $900 of my money. As a bonus, they charged an extra $90 in incidentals after I explained I couldn’t afford food or gas. Customer service innovation at its finest. The hotel itself was a marvel: elevators out of service, water outages two days in a row (always between 11 a.m. and 2 p.m.—perfect timing if you like not showering), and construction crews loudly perfecting their profanity. Running water is apparently optional in the hospitality industry. Although management insisted a refund had been processed, I had to dispute the charge as fraud with my bank, who promptly credited me. That’s what customer care looks like. Meanwhile, the hotel tried to charge me again for incidentals at checkout. Positives? The coffee was decent, the bed comfortable, and the renovated rooms easy on the eyes. Unfortunately, good coffee and new wallpaper don’t cover for leadership that’s allergic to accountability. I had planned to stay here regularly while visiting my daughter over the next four years. After this experience? No chance. Elevators can be fixed. Broken management cannot.

Other than minor inconveniences from the ongoing remodeling, our stay was excellent. The staff was attentive, the rooms were clean and comfortable, and we truly enjoyed the amenities. We are excited to rebook in the future and look forward to seeing the hotel fully renovated, as the improvements we experienced so far have been very impressive.

Always a pleasurable stay.

I know the hotel was under construction, but next time they should try to put people in rooms that are not underneath jackhammering all day long. It needs a major facelift.

No,shower tub only, tub was stopped up, mold in the ac unit discovered after being there all nite

It’s a dated facility. Rooms ate clean but needs updating. All outlets were stripped. Bathtub needs updating to a walk in shower. Decor is 25+ years old.

Comfy stay

L