Sheraton Okinawa Sunmarina Resort

It needs a little renovation but everything was neat.

I stayed in the South Tower. The staff, amenities, facilities, food, rooms, and spa were excellent! I have been to a few islands on Hawaii, Boracay Philippines, Cayman Islands, Aruba, Curacao, Miami Beach, and the Florida Keys for beach vacations. I am only mentioning this to emphasize that Okinawa is a top 3 destination for me and this Sheraton is probably the best resort I have stayed in. I love this place!

the blanket was heavy and cozy.

Seems like everything in this hotel requires an additional charge. want to use the inside pool? pay. want to use the beds in the HOTEL'S private beach? pay. parking? pay. "airport shuttle available" - is it? a day before our arrival the hotel sent me a message telling me there is no such service.

The location is excellent

Outdoor pool pleasant, although zip-wire and drone activity for photos overhead took the edge off a quiet relaxing time. The ocean views from the room were nice. The lobby was impressive with its fishponds and lighting at night

A double bed for 2 over 65yrs that was stuck into a corner and whoever drew the short straw had to clamber over the other (or out of the end of the bed) to get out at nighttime for the bathroom - this setup is totally unacceptable. The dinner served at the al-a-carte restaurant (Senses) was appalling - a beef curry served had no meat, just gristle and fat disguised by the curry sauce. It was sent back and we chose no alternate so went without. Breakfast was the poorest of all breakfasts we enjoyed throughout Japan. Expensive and catering for families making every opportunity to profiteer in a captive market. The resort charged for extras at every turn. We were expected to purchase a one-off pass to use their indoor pool, The senior staff (management), talked down to the service staff, often rudely and expected them to convey a decision by management to guests. The junior (front facing staff were nonetheless very polite). We tried to get our room changed from the corner-bed double to something more accessible, but needed a very long and exhausting debate with management before they offered a change from night 3 of a 5night stay. They even wanted us to pay extra for it!

The rooms were clean and big, the lobby was nice

The indoor pool was out of order and we were mot informed before getting there, the weather wasn't warm and we were banking on that. We shortened our stay due to that and still did not get a refund for the entire sum. The staff weren't very helpful in the many questions/requests we had. They did not have or offer any luggage service unlike all the other 30 hotels we stayed in at Japan. And they couldn't help me at all. Everything was chargable, even a cup of coffee...