DoubleTree by Hilton Colorado Springs

When we got to the hotel with our Booking.com reservation number and pin for the correct date, we were told that Booking.com had not paid the hotel for the room and they would not honor our reservation. We paid Booking.com directly. The hotel refused our request through Booking.com for a refund, and Booking.com will not refund our money if the hotel refuses.

Great entrance followed a long walk to some oddly placed rooms. The location is central to everything but the stay was not the best. Loud neighbors, thin walls beside and above. Barking dogs and access points to the hotel that were always open. That’s just the rooms. The lobby, restaurant and the gym are excellent…..but I’m not trying to sleep in those spots.

The view

I experienced the worst customer service/ Racism I've ever experienced in all 40 years of my life.

The room service was great and the server was very polite and friendly.

I left my room friday morning at about 640, my room was closed and locked securely.When I returned that night at 7 PM.My door was a jar and propped, open with the deadbolt. I'm assuming when housekeeping came. They had propped the door open with a deadbolt but forgot to ondo. So when they were done cleaning the room, leaving my room unsecure for multiple hours, this was very concerning, as I had left a very expensive cpat machine. And my work computer laptop on the table. Fortunately, nothing was stolen. However, the fact that my room was left unsecure for more than 5 minutes and could have been most of the day. Unsecured was very concerning and disturbing for me and left me feeling frustrated and unhappy.

I just expected more for the price .

Our room was dingy and not really squeaky clean.