DoubleTree by Hilton Colorado Springs

Love staying here! Always clean and staff is awesome!

Can't think of anything right now

We truly love the service location and amenities at this hotel (we check out today). However, for the 3rd day in a row I went to the Starbucks in the lobby and purchased daily coffees for my wife and I. Since there was a small line I was able to review the pricing of the Starbucks board and realized that their pricing was off. I'd been charged $3.95 for coffees each day, while the board stated $3.00. When pointing out that there is a discrepancy (and that it's ILLEGAL), the counter person stated it was due to hospitality taxes. When the receipt was printed that wasn't the case. They were truly charging 31% more via the register than what's on the board!!!! Ultimately, they handed me a $6 refund for my three days of overcharging and shared they'd look into getting the signs fixed. Bottom line, THEY ARE SILENTLY RIPPNG PEOPLE OFF by posting incorrect prices, then lying about it, then ultimately relenting when there's no other choice. PLEASE BEWARE!!!

The room was amazing.

the food is absolutely horrible. the taxes and extra charges for food that is almost ridiculously bad.

Everything was great! I have no words to describe how gentle and helpful all the staff was. The room was comfortable and exceptionally clean. I would definitely choose this hotel again if I came back to the Springs.

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was there for a largish reunion. up to the usual standards--clean, comfortable, and everything worked. the staff were friendly and helpful. the first-floor layout was a bit confusing--i didn't exactly walk into walls, but there seemed to be more dead-end bits of corridor than strictly necessary. A quirk, not a quibble.

We stayed there for just one night, and as soon as we entered the room, the TV was already on and wouldn’t turn off. We had to call maintenance to fix it. The sink wasn’t working either, so we couldn’t use it to brush our teeth or wash our faces — we had to use the bathtub instead. It was a really bad experience, absolutely ridiculous. To make things worse, in the middle of the night, a water pipe broke in the hotel, and we were escorted out of the building. We were exhausted and just wanted to rest, but ended up dealing with all that mess. Definitely not worth the price we paid — we’re never going back.

The staff was very rude !!