DoubleTree by Hilton Colorado Springs

Traveling with our German shepherd - Easy access to the courtyard. Very comfortable room.

Extra blankets for the bed - it’s November so the nights are cooling down significantly.

The warm cookie given during check in

The bed was uncomfortable and the room was not clean. There were people going up and down the hallway all night laughing and being loud.

Excellent customer service, food and amenities. Very happy with our stay

Great location, great property

Previously stayed here

Room was superb, staff was professional and friendly. Pool area needs some refreshing. Some guess where smoking marijuana on their balcony and I am pretty sure they were the ones who set off the fire alarm.

Fire alarm went off. Woke my sixth month old. Water spewing from outside lobby

Great experience!

My wife and I would not recommend holding a social dinner event at the Hilton DoubleTree Inn in Colorado Springs. The Hilton DoubleTree Inn management are very rigid with their event contracts and in fact do not hold up to their end of the contract. Basically once they have their money from you then they perform the absolute bare minimum in service if required in the contract. We signed a contract with the Hilton DoubleTree a year ago to host a Highschool Reunion event for alum of the former Clark Air Force Base Wagner Highschool in the Phillipines. After a volcano eruption in 1991 covered the Air Force Base in ash, the entire Base had to permanently close. Most alum that are still alive, graduated or attended Wagner HS in the 60s, 70s, and 80s. Many of these alum went on to serve our country in the Armed Forces. Unfortunately as time goes on, the alum or their spouses or family members age over time and develop health problems; so they can no longer attend or cancel their reservations to the event. In our case, we signed a contract with Hilton DoubleTree a year ago for 100 attendees. This was a realistic count for past events that occur practically every year. Unfortunately many alum or their spouses or their family members developed health problems and could not attend or had to cancel. Since the contract with Hilton DoubleTree required we pay for 100 Individual Dinners plus Buffet for 100 attendees, I did just that over the course of the year, but we ended up with only 57 attendees. We asked the Hilton DoubleTree management to please credit us the money for only 60 attendees rather than 100 but they refused. I then told them to serve the full 100 meals as stated in the contract with 40 of them arranged for 'Take out'. Again they refused, stating that no meals, no food can leave the event room where the social event is held. I then stated that the extra 40 meals should be given to a local charity. Again the Hilton DoubleTree management refused to cooperate as well. Basically the Hilton DoubleTree in Colorado Springs received payment for 100 Dinner meals and Buffet, but only served us 60 Dinner meals and Buffet at most. The manager at the Hilton DoubleTree told me that since their are 43 fewer attendees then they would need to charge us 'Rent' to have the Event at their Hotel, and so the difference between 100 meals paid versus 60 meals delivered would cover the cost of 'Rent'. In what universe does this logic make any sense? Basically the Hilton DoubleTree Inn in Colorado Springs ripped off us 'Military Brats' and Military Veterans. We paid for 100 Dinners for 2 nights and only got 60 Dinners for 2 nights .... no credit, no compensation for the difference. And they still said 'No' to me when I asked they donate the 40 Dinners for 2 nights to a local charity to feed those in need. In addition to this 'legal theft' by the Hilton DoubleTree Inn in Colorado Springs they refused to cooperate with us on several other fairly easy accommodation requests that were denied. When we setup the Event room on the first day, we noticed the room temperature was about 60 degrees. I asked the Front Desk and then the Maintenance staff to please turn up the heat in the room because people besides myself complained that the Event room is too cold to have an Event. Both times nothing happened. I then asked the Operations Manager if she would please turn up the heat in the Event room. She told me that she WOULD NOT adjust the heat at all. She said that when all the people occupy the room then the heat in the room will increase to a more comfortable temperature due to human body heat in the room. Later that night I saw people wearing coats and people embracing themselves to try to warm their arms ... so much for her theory that the room temperature would increase with just human body heat in the room. On top of this there were complaints I received that the Steak was like hard leather; although I thought the fish option was pretty good. Also the Hospitality Presidential suite we reserved and paid for was not ready until 4pm even though we asked to have it ready by 1:00 since people starting arrived by noon. Many checked in my Noon, but could not gather in the Presidential suite until after 4pm. I would not consider this a huge hassle, but none the less, worth mentioning. In the contract with Hilton DoubleTree, we did request 10 extra chairs in the Presidential suite. They did provide us 12 chairs after I asked for them from the Front Desk on the 2nd Day of the Event because they were not setup yet on the 1st Day of the event. So they did provide the extra chairs we requested in the contract, but only after we reminded the staff of that and reminded them that the request for extra chairs was stated in the contract. Bottom line, my wife and I along with attendees to the Highschool Reunion found the management at the Hilton DoubleTree to be very rigid with their contract and on top of that got away with us paying them for 100 Dinners for 2 nights and only receiving 60 Dinners for 2 nights. For my Air Force veteran wife, that is a substantial hole in her pocket of $5000, given that she only receives income now from her Social Security. I guess Paris Hilton pocketed the $5000 difference for her next new private jet. That might be a low jab, but we are disappointed in how the Hilton DoubleTree management treated us veterans, alum and their spouses.