Ace Hotel and Swim Club

Absolutely love the hotel and the room we got was so beautiful since we upgraded and got the patio with fireplace. My only complaint was our room was not ready by check in time and we had to wait for them to call us which they never did so after 1 1/2 hours we checked and it was so kinda annoying but would definitely be back

I am taking this company to small claims court. I arrived to find the accommodation to be less than advertised and overpriced. I immediately returned to the front desk and politely asked if I could be refunded. The employee excused herself to obtain management approval and returned to tell me that while I would see the charge on my credit card, I would be refunded within a few days. Numerous follow-up inquiries to hotel management were just sidelined. Yes, I was naive to trust the organization, but my word is my honor. This hotel has none.

Last week, I visited Palm Springs & stayed at the Ace Hotel! The pictures don't do the hotel justice, it is absolutely stunning, vibey, and the perfect desert oasis. From the very start of my trip, the staff went above and beyond to accomodate my requests of an earlier check in as well as a room by the pool. Upon hearing my birthday would be falling during my stay, they went the extra mile to make me feel so special. In my week stay, I observed the staff constantly checking in with the guests and accommodating all their requests and needs. The staff was always consistent, professional, caring, and had great energy. I want to give a huge shout-out to the managers: Martin & Rigo! As well as the staff members: Allan (the best & skilled bartender, I am still thinking about the drink 'Cosmic Time'), Daniel, Sarah, and Melissa. Additionally, the Amigo Room, poolside bar, live music over the weekend, and King's Highway (the best farm to table dishes so fresh) were incredible accommodations available at the hotel. All areas of the hotel (room, bar, restaurant, and pool) were eclectically beautiful, clean, and comfortable. Ps nobody is doing it like Ace Palm Springs! I will be recommending it to all my friends and family. I will definitely be visiting Palm Springs in the near future and the Ace will always be my go to spot. This trip was everything and more than I could have dreamed of because of the exceptional service I received.

My daughter and I were able to relax and anything we needed was there. We only left premises 2 times.

We had a great time. Thank you

The hotel was ok. The check in process was easy and we were able to get our room an hour early which was very convenient. The room, however, was subpar. The beds were so close together it felt like we were all sleeping on top of each other. The walls are very thin so we were able to hear our neighbors almost clearly both to the side and upstairs neighbors, who were basically stomping the entire night. When we went to lock our door for the night, the lock on the knob did not work and the dead bolt did not hold. When we brought this to the front desk’s attention they said that they had not been aware that the locks had not worked in that room. Since this hotel’s rooms have direct access from the street it is important that those safety measures are in place. I’m not sure the stay is work the nightly rate unfortunately.

First let me say that I am 2X older than this property's target demographic, but I thoroughly enjoyed it here! The staff is amazing, the property is a refurbished Howard Johnsons (which I am old enough to have stayed in the original), but what they've done with the place is so fun e.g., the rooms are set up like glamping tents, comfy bed, the private patio that came w/ our room was perfect for hanging out w/ the dog, cute little fire place areas throughout and some great artwork, from murals to clay to textiles. Love it! The main pool is too busy and loud music wise for my old person self, but my 25 y/o self would have loved it. And the food all good. ANd we ate A LOT of it. If you have kids w/ kids, bring the whole fam for a trip here, there's something for everyone.

Overall, wonderful. The only thing is that there was no real way to eat a gluten free meal at the restaurant, and the shower not having a door made me a wee bit nervous - silly but since you're asking for feedback. Also, I am remembering being here years ago, and the pool was so crowded with a party vibe - couldn't get off of Expedia that was the case when we were looking for a more relaxing vibe. Overall, however, the place was wonderful.

Great pool, coffee, menu, drinks, games, etc.

Easy parking, clean room and Beautiful hotel