The Water Tower Inn - BW Premier Collection

Restaurant on site.

Pool was cold. Indoor hot tub was down. Starbucks didn’t have espresso machine. Some staff weren’t very helpful. Room was dated for the price of a suite. Pullout couch was very uncomfortable.

The location was good. Lots of restaurants close by. Family friendly atmosphere. The room brought disappointment. We stayed in the Sweet Suite which was a queen in a separate room, sofa pull out, kitchenette, and bathroom. The price for the room is more than a regular room due to the kitchenette and a separate room for sleeping. What is not mentioned is that the bathroom is in the queen room and those in the living area on the pull out have to enter your room to use the washroom which can be quite disturbing if trying to sleep and also invades privacy. The other thing that is not mentioned is that the kitchenette does NOT include any dishes or cutlery. We wanted a kitchenette so that we could prepare small meals/snacks. We brought items to eat and set them all up in the fridge and on the counter then went to grab a knife and to much astonishment every drawer and cupboard was bare! I couldn't believe it. I have stayed in rooms many times with kitchenettes and they have always provided several items, even had dish soap to wash your dishes. This was terrible. I called to front desk and expressed my concern and he said "oh, I understand but we don't provide any of that." I then explained to him that that was the point for guests to want a kitchenette, otherwise what's the point? He said I could send someone down and they'll give us some. My daughter went down and he sent her to their kitchen to which the lady gave her three plates, a giant mixing bowl, and 3 plastic packages with 2 plastic knives and forks inside. So we attempted to use the plastic knives to cut our apples and kiwis and thankfully we brought our thermos as we used it for our soup. I'm sorry, for the price of these rooms they definitely should come with some dishes and metal cutlery. Service has just gone down...they also could or should have brought it up to us. I have never seen this before. Maybe I'm wrong but should it have been assumed that the kitchenette have some supplies?

For the price point, the hotel is just average. The rooms are dated, the indoor hot tub wasn't working (and it hasn't been functional for months), the floor of the sauna was very dirty, the outdoor warm tub (the water was warmish not hot) was closed shortly after we arrived. Sure it's cold, but having a bunch of kids grab snow and ice and throw it into the "hot tub" isn't helping. Getting to the outdoor warm tub was an Olympic sport as it was sheer ice which is somewhat normal given the outdoor temperature. What isn't normal is having an employee pour hot water over the ice every x amount of minutes to melt the ice. It's winter. It's cold. What do you think happens when you pour hot water on ice? It melts and freezes again within minutes creating more ice! Laying a couple towels down on the ground would be significantly safer.

Pool and sauna

Hotel tub not open

The pool was a great temperature and clean.

Outdated rooms, carpet was loose and coming up, beds were small and uncomfortable. The temperature outside the pool area going to the washrooms was freezing cold.

Hotel is dated, and in dis-repair, we observed damage and a lack of maintenance throughout the facility. The included breakfast was disgusting and we chose to pay for breakfast somewhere else. Staff were friendly with the exception of the morning shift in the restaurant - who seemed like they didn't want to be there. Our room had not been thoroughly cleaned as we found hair ties and pins that were not from us on the floor next to one bed and crumbs from food next to another. We will not be staying there again, as it seems the ownership, maintenance and cleaning staff have given up.

Location is great. Close to many restaurants with a good one right in the hotel. It was very clean and noise was pretty minimal. Service was excellent. Pool and outdoor hot tub is great. Unfortunately the indoor hot tub remains out of service. The pool area could really use a refresh. Waterfall area doesn't function and the fake rocks are in disrepair. The hotel itself could really use a freshening up. Quite outdated.