MainStay Suites Springfield IL

That’s was an Awful experience. Dirty, unkept, unorganized. The key they gave me was occupied by a squatter. I asked for my money back and went to a reputable hotel.

Elevator was out and he wouldn’t place us in a room on the first floor. Bed mattresses were old and sagging in the middle. Couldn’t even shower because the drainage in the tub was broken so water would get in behind the wall. No breakfast yet site sd there would be, I reserved a king bed but got 2 queens.

The night before check-in, I called the facility for a service request and the desk clerk said bluntly, "I don't see your name...call back later... we're busy". Upon check-in, I discovered that my request to "NOT be on the 1st floor could not be honored--the 3rd floor was blocked off, plus the elevators were out of order. A dog in an adjoining room cried and whimpered all day while its master was away. My 2-day stay was not a pleasant experience!

The attitude of the staff is that one of the hospitality or Hospital at least a lot to be desired property is not bad rooms are bad

Booked reservation and then when arrived said they didn’t have a room for me and wouldn’t give me a refund!

This was an unfortunate and unexpected experience with MainStay. Upon arriving for check in to the hotel we were told that our rooms were given away and left with no reason nor refund whatsoever to make our evening ideal. There has been no notice or explanation to give me comfort after going through a horrible situation.

If you want a really cheap place ot stay it fits the bill, but the cleanliness and the secuirty of hte hotel was much to be desired. If oyu are staying on business and do not have your family wiht oyou it might be a godo deal for hte price but I woould not stay there if I had any family.

This experience allowed me to understand I will never again stay at a Main Stay Hotel ever again or at any other Hotel that allows people to live for months at a time. The sheets were disgusting. There were ROACH traps in the bathroom. There was commotion in the hallways ALL night long. There were arguing outside my window throughout the night. I truly did not feel safe at this place. I traveled for work purposes and getting rest was unobtainable on this night. I woke tire and outdone.

It was awful, the building is not clean, looks run down. The lobby was filled with loiterers. When I approached my assigned room, it was unlocked, when I pushed the door open, I found the room in disarray, the bed was unmade, there were linens on the floor; i never made it passed the doorway. I went downstairs to demand a refund ans found out from another gentleman in the lobby that

First room had not been cleaned/made up from the previous tenants. I wasn't even sure thetmy had checked out! Then there was a very LOUD barking dog that woke me up twice! And, getting on the elevator with a guy carrying bug spray didn't instill great confidece.