MainStay Suites Springfield IL

$100 incidental on top of room cost of checking in. Which is reimbursed upon checking out, didnt know but no worries. Outlets in room didnt work and informed staff before checking in. As they have you check the room before hand. I was offered to swap rooms but it wasn't a big deal to me as bathroom outlets work. Room was clean otherwise and staff was friendly.

We have stay at this property many times throughout the years for work travel family fun , I have to say this is the worst it has ever been I would not recommend this hotel to any one I’d give it a 0.0 , during check-in, we were not allowed to check in until after 3 o’clock and the manager came out and was telling people that you may not have a room because their system was screwed up and if you’re in charge people an extra hundred dollars or more for a security deposit on the room you need to put that in your ad till you get to the hotel and surprise people with another fee on their card and then you get a bill the price ain’t even what you were quoted online. That’s kind of ridiculous also

Close to interstate and State Fair wasn’t that far away. Front desk was on the ball. Was disappointed that there was no coffee available on any of the days. Air conditioner worked, toilet flushed and no clogged drains. Refrigerator was very clean! Very reasonable price too.

Absolutely the worst hotel we’ve ever stayed at. In 5 days we had no housekeeping services, even after repeated requests. We had to go to the front desk for towels, toilet paper, soap and coffee refills. Trash was running over. When the floor housekeeper was questioned, he told us we could clean the room ourselves My advice is to find a different hotel

We chose not to stay because it was in a really sketchy area. It felt completely unsafe I would NEVER recommend this place to anyone. Especially a family. We talked to people from the area snd they said we made the right decision. Not a safe area at all

We arrived late after a concert and they did not hold our reservation and therefore there was no room available for us! The whole town was booked full because of this concert so we had to drive 2 hours home at 1:00 in the morning! Never heard of a hotel not honoring a reservation!!

Would have liked a breakfast option

Up on my arrival, the lady at the front desk gave me my room key number 229, she told me to check the room to make sure everything was ok. The room had bugs crawling around a bug even tried to get in my bag and it was several bugs crawling around in the tub so they had to change me to another room, #322 which the tub was very dirty and the mirrors were dirty as well

If I could do 0 stars I would it’s was VERY nasty we went to three rooms because I was in a room clean enough to sleep in

Tv did not work it wasnt even plugged in Ice machine on my floor did not work Hallways smelled like cigarettes