MainStay Suites Springfield IL

Wouldn’t recommend!! They cancelled our room when we came late but nobody said we couldn’t come late.

This place simply smells bad, like smoke and rotten food.

Sorry to say this stay was disappointing - we paid for a king size bed but got a queen size, the bath was not clean, the TV did not work, there was no pot or coffee with the coffee maker, the electronic door lock did not work. We asked for a price adjustment but that was refused.

The heating and air conditioning was not working. The tv was not working. The bathtub was broke.

Rooms at the main stays are very drirty

I booked 3 days, 2 night stay in this hotel. After checking in, i went to my room but unfortunately the room that they gave me was not even ready yet. It was not cleaned yet, the TV was on, beddings was messy. I told and complained to the front desk and they gave me a different room. There were 2 times that staff forced to open my door without knocking. They said they need to out something, the other one said he thought nobody was in my room. There were 3x staff came knocking so loud needing to out something in my room eventhough i already put “do not disturb” on the door. I was doing a very important video meeting for my work at that time. I complained at the front desk and i was told that they didn’t see a staff on their surveillance footage a staff trying to open my door. The hallway upstairs smelled like marijuana all day long. When i was checking iin, there were 3 guests also checking in who acted and looked like they were so high, snorting every now and then, smelled like marijuana. The staff even gave me the room card right away as he is aware that the 3 guests are unsafe. The location is unsafe. I did not know that the location is not great. I can afford to get better hotel in the area or in soringfield, but that time i was trying to save a little bit. The right word to describe this hotel is Scary, Poor and yucky. I should be staying until the 3rd day, but i decided to check out early, crappy hotel. This is not an exaggeration.

Great

Nice

Hello, so I booked this stay on Hotels.com this Wednesday. The hotel called me non-stop about 7-10 times before I answered, and they told me they don’t have any rooms available. However I was still charged $326.65? Any help would be appreciated with this. Thank you

It was better than I expected for the price. I will be staying again on my next trip back to my hometown.