Mercure Townsville

Location and pool surrounds

No real big deal but there was a wedding held outside our room with the reception upstairs and 2 football clubs staying as it was a big weekend for football, but that’s our problem as we picked a busy weekend, all the same noise had stopped by 10 and the staff were really good

Location and staff were pleasant

No teaspoon in room to stir coffee, no tissues provided in bathroom, no small packet of biscuits with tea and coffee, and our bathroom door was broken and when we asked at reception nothing was done during our 4 day stay. Bathroom tiles very dirty and room was just average. Our son’s room had old blood on the mattress protector. Not acceptable. All in all for nearly $300 per night the Mercure was very disappointing.

The location is great.

I have stayed previously at this hotel and it was nice, but this time for the same room and a little more money no breakfast was included which at the time of booking it stated breakfast included. The rooms were not cleaned, they were tidyed sheets were dirty and we had cobwebs on the walls and dust all on the ceiling fans. TV kept cutting out and the walls were paper thin so very noisy. Lots of work happening and was dangerous. Dirty plates on trays left at stairways for the 2 days we were there. Very dissapointing as our stay was not cheap.

Gardens food room place by water

Always like it

Clean, comfy, restaurant, fox tv