Mercure Townsville

Very great stay for families - lots of outdoor areas for kids to play so they didn’t have to be cooped up inside a hotel room. Very good service from staff. Close to fast food restaurants but the in-house restaurant was also very good. Short walk to decent sized shopping centre which was convenient

Location is absolutely perfect. Close to pretty much everything and everyone in Townsville.

Bathrooms could do with a bit of modernisation. But everything else was on point.

Almost everything was above par. Staff cc were helpful and friendly. Breakfast was yummy. Shower pressure was awesome.

Stairs. WTF. I was not expecting to have to cart all my things up and back down 2 flights of stairs.. Got lost looking for my room as I was distracted when she was giving me directions and it was so damn hot... thank goodness the air-conditioning was working brilliantly and the pool is lovely. Small rooms for the cost. No microwave or toaster. Only a kettle. Bugs and spiders throughout the grounds and railings of stairs .. My Ninja mode initiated way more than I wanted.. 😅 Smoking area really needs to be given a little more thought. Some cover from the sun and rain would be a decent start!! I left my little luggage trolleys under the TV cabinet and have only just remembered now..

Staff in restaurant were courteous and helpful. Young girl with dark hair was very cheerful and a good barista. Enjoyed my evening rib fillet meal and service.

As a senior visitor it was a concern that there is no phone connection to Reception in case of emergency or ill health.

The staff and food at the restaurant was amazing the complex and rooms were so clean and lovely.

Only problem was the mozzies that were attracted to the outside light beside the units front door along the row of units where we were staying made it impossible to get into the unit without a cloud of mozzies. Might need an external mozzie zapper for the units closest to the river. Apart from that can’t fault the accom.

Bungalow was clean and new, location is in a good spot close to everythinf