Hilton Boston Dedham

Rien

Le chauffage ne fonctionnait pas ainsi que la climatisation. L'insonorisation des chambres est très médiocre on entends tout ce qui se passe ou se dit dans les chambres voisines. Un soir sur un séjour de cinq nuit nous n'avons pas eu d'eau chaude.

It was clean and in a great location

I was there during one of the hottest days and the ac was not working in in the room. And I was moved twice for the same reason. Finally the third room the ac worked. I was over it and about to request a refund and find some where else to stay.

No tuve buena experiencia

No tenía aire acondicionado y avía rotones lo informe y me dieron que no podía aser nada porque era tarde en la noche solo al día siguiente me cambiaron de avitacion

Friendly staff, good bar and restaurant

We had a king bed and sofa bed with 2 adults and 2 children reserved to stay. At check in I asked if the sofa bed had linens and I was told yes. Once bedtime came and we turned the sofa bed down, there were no linens or pillows. Called for linens twice, went for a smoke and came back and still no linens. It was pretty late by then. Went to the front desk and asked for the linens then waited 10 minutes for one on the front desk to go get linens because the laundry room wasn’t answering.

가격이 저렴한편

먼지가 많고 전기가 안들어오는곳이 많음. 일부 백인 직원은 매우불친절함. 설명하려는데 말끊고 명령하듯이하고, 내가 화내고 내상황에 대해 다 증명하니 아무말도 못함. 그러나 미안하다는 정중한 사과는 하지않음.

Great location.

Air conditioner and refrigerator not functional. Was told repair would be dine and refrigerator replaced. Arrived back late to find no air conditioning and refrigerator removed and left in middle of the room. Was told a/c was out in many rooms. So what? Had to demand another room.

The front desk was ineffective at handling the problem. The staff appeared indifferent to my concerns and made little effort to assist or resolve the situation. Customer service was disappointing and lacked professionalism.

The air conditioning in my room was not working. I checked in around 11:00 PM and had to leave at approximately 1:21 AM because the room was uncomfortable and the issue could not be resolved. The hotel later informed me that I would not be charged due to the inconvenience, but the charge still appeared on my credit card, forcing me to dispute the transaction. Very disappointing experience.