Hilton Boston Dedham

Friendly staff, good bar and restaurant

We had a king bed and sofa bed with 2 adults and 2 children reserved to stay. At check in I asked if the sofa bed had linens and I was told yes. Once bedtime came and we turned the sofa bed down, there were no linens or pillows. Called for linens twice, went for a smoke and came back and still no linens. It was pretty late by then. Went to the front desk and asked for the linens then waited 10 minutes for one on the front desk to go get linens because the laundry room wasn’t answering.

가격이 저렴한편

먼지가 많고 전기가 안들어오는곳이 많음. 일부 백인 직원은 매우불친절함. 설명하려는데 말끊고 명령하듯이하고, 내가 화내고 내상황에 대해 다 증명하니 아무말도 못함. 그러나 미안하다는 정중한 사과는 하지않음.

Great location.

Air conditioner and refrigerator not functional. Was told repair would be dine and refrigerator replaced. Arrived back late to find no air conditioning and refrigerator removed and left in middle of the room. Was told a/c was out in many rooms. So what? Had to demand another room.

The front desk was ineffective at handling the problem. The staff appeared indifferent to my concerns and made little effort to assist or resolve the situation. Customer service was disappointing and lacked professionalism.

The air conditioning in my room was not working. I checked in around 11:00 PM and had to leave at approximately 1:21 AM because the room was uncomfortable and the issue could not be resolved. The hotel later informed me that I would not be charged due to the inconvenience, but the charge still appeared on my credit card, forcing me to dispute the transaction. Very disappointing experience.

Local and sleep/park/fly

Local, access to airport

Nothing because I didn't stay, there was NO AIR CONDITIONING AND HOT WATER. the staff said they did not have any other rooms available. Amd i was expexted to stay with mom 80year mom for2 night when the weatger outiside was 95 degrees. I was charged and didn't stay. Booking and Hilton didn't do anything, and no one would answer the call at Hilton. ManagerPreston never called. me.

Nothing because I didn't stay, there was NO AIR CONDITIONING AND HOT WATER. the staff said they did not have any other rooms available. And i was expected to stay with mom 80-year-old mom for 2 nights when the weatger outside was 95 degrees. I was charged and didn't stay. Booking and Hilton didn't do anything, and no one would answer the call at Hilton. ManagerPreston never called. me.

I loved the front desk lady who checked me in and the small package

Sercuity features are very low , room was extremely hot couldn’t open window nothing

No tuve buena experiencia, la primera habitación que me dieron no estaba limpia, basura en el safacon, el toile no estaba limpio, el cuarto olía a cigarrillos

La habitaciones estaba muy mal organizada

I like everything

Everything was ok