Hilton Boston Dedham

Location was good.

Front desk was very cold. Did not feel very welcoming, she didn'teven speak just àll she said was she beed a credit card for incidentals. No hello or welcome or anything. Honestly that just made me feel like everything else about my stay wasn't goong to be pleasant. My room was way down the hall and there was not one bellmans cart in sight. I didn't even want to ask the front desk person as the demeanor was not very engaging. The room was in need of some maintenance, the wall paper was peeling in the bathroom, the desk chair was broken, I almost fell when I sat in and sat back. We wanted to heat our food and there was no microwave so we had quite a long walk to the lobby from our room. That was definitely not a plus especially when you're tired. I've stayed here plenty of times and I could feel a decline in the hotels service and quality overall.

My wife and I traveled all the way from California for our honeymoon and our first World Cup experience, and our stay at the Hilton Dedham has been extremely disappointing. I specifically booked and paid for a King Bed room and even contacted the hotel through the Hilton app and by phone before arrival to confirm it. When we arrived just before 11 PM after a long day of travel, we were told there were no King Bed rooms available because of unexpected World Cup demand. I find that hard to understand given that this is one of the closest Hilton hotels to the event and we had already confirmed our reservation. Instead of the room we reserved, we were given a room with two separate beds on our honeymoon. The only options offered were to accept it, cancel, or find another hotel. After traveling across the country late at night, that was not a reasonable solution. Unfortunately, the problems continued. After unpacking, we discovered the air conditioning was not working, forcing us to return to the front desk and move all of our luggage to another room on the opposite side of the hotel. The replacement room had working AC, but it was so loud that we could barely sleep until 3 AM. We also found that the sink in the room was cracked. What makes this even more frustrating is that this happened last night, and we still have two more nights remaining. So far, nobody from management has contacted us, offered an upgrade, attempted to move us into a King Bed room, or provided any meaningful resolution. This was supposed to be the first night of our honeymoon, but instead it was filled with stress, frustration, and exhaustion. We chose Hilton because of its reputation and paid a premium rate expecting quality accommodations and service. Unfortunately, this experience has fallen far below those expectations. I hope hotel management reaches out to address this situation while we are still guests.

There wasn't much to like. We walked in and were greeted with 2 large holes in the ceiling. The leather couches are peeling. The man at the front desk was unpleasant.

I am still complaining. I asked the man at the front desk what room we are in. He replied, look at your key.🤨 Then we went to our room. The room was so hot but the AC was on. It was to hot to sleep in. I called the front desk. He said someone would come down. Nope. I had to go up to the front desk. I have to say they tried to fix the AC. They didn't fix it. My husband and I were to tired at this point. I don't know what has happened to Hilton Hotels. They use to be worth the money. Not this one.

Rien

Le chauffage ne fonctionnait pas ainsi que la climatisation. L'insonorisation des chambres est très médiocre on entends tout ce qui se passe ou se dit dans les chambres voisines. Un soir sur un séjour de cinq nuit nous n'avons pas eu d'eau chaude.

It was clean and in a great location

I was there during one of the hottest days and the ac was not working in in the room. And I was moved twice for the same reason. Finally the third room the ac worked. I was over it and about to request a refund and find some where else to stay.

No tuve buena experiencia

No tenía aire acondicionado y avía rotones lo informe y me dieron que no podía aser nada porque era tarde en la noche solo al día siguiente me cambiaron de avitacion