SureStay Hotel by Best Western Robinsonville Tunica Resorts

Our room had not had a good thorough clean in ages. The dust and grime on the nightstand, lamps, alarm clock, and power strip was ridiculous. The TV was outdated and the remote did not even work. The full length dressing mirror was broken. The closet door was missing. The toilet lever would stick when you flushed the commode and you would have to pull the lever back up afterwards. The shower head was on an adjustable pole and when you would adjust it to a higher level for me and my husband ( because I am 5’10” and he is 6 ft tall) it wouldn’t tighten and would just slide all the way back down . In addition to the shower head problem, the water took forever to drain out of the tub. Once you finished your shower it took over an hour for the water to drain out. Also, there was a very pungent smell of marihuana coming through the vent system at times. This smell was very strong in the hallway when we left our room to go get dinner and go downstairs the next morning to get breakfast. Upon checking out, I told the lady at the front desk that there was a very strong smell of “weed” in the hallway. Her response was “I can believe it. You were in the economy room.” So I guess since I’m a professional with a room discount, I get the worst accommodations.

Check in time is 3 pm but when we arrived around 3:30 pm, no rooms were available and we had to wait about 15 minutes to check in. The room was ok-ish. There were cobwebs in most of the corners. No battery in the smoke detector and the bathroom floor was nasty in the corners. The heat/ac was either hot or cold, couldn't seem to regulate the temperature. The cable to the TV was damaged so TV reception was spotty at best. We reported all of this to the front desk. The breakfast was very minimal. There wasn't much of an offering.

Ok

Easy assess to everything

Everything was fine except we couldn't understand the person on duty. She was there again the following morning when we went to breakfast and found the food was empty and there weren't any spoons available. I had to ring for her at the desk and she came out to BEGIN preparing more food. We left in disgust.

Property was outdated, but the staff was really nice.

It was excellent. The room was clean and the bed was comfortable. The staff was very friendly and helpful.

Great stay. It was quiet and peaceful.

ROACHES! Stay away from this place. The cleanliness of this establishment is awful. Had to be moved several times because of the lack of clean rooms and roaches. Ill never use this place again!

The first room smelled like mildew and the carpet and bugs were unbearable. I was moved to another room which the tub had not been cleaned. The hair in the drain was very noticeable. I had to clean the and free the drain of hair to keep from standing in someone else's filth in order to shower. The cleaning staff came into my room unannounced and cleared the room of all towels and did not supply clean towels. I had to go purchase towels since the clerk on staff did not have the authority or ability to supply me replace the towels in the room. This was my worst stay as I have stayed in in the hotel previously. The standards are poor and need to go back to Best Western Standards.