Comfort Inn Plano-Dallas

They do not allow 3rd party refunds. Be prepared when you cant sleep at night when a random person tries to enter your room at 3 am. The elevator is out. The floors were soaked...Management didnt care and let me check out early with no partial refund. If thats what it take to fix the building than take it.... Expedia is trying to give me a 25$ gift card... why would I book through this if the hotel won't honor a proper cancellation.

It was a week of tennis camp at UTD. Perfect place/location. Elevator was down for a couple of days.

This was the worst hotel I’ve ever stayed in!! No one came to clean my room during my entire 8 days. On the 3rd day with no one cleaning my room, I spoke directly with the maid, who was 2 doors away from my room, and I told her my room number & she promised to clean it. When I returned late in the evening to find the room hadn’t been touched, I called the manager & explained my situation & he said he couldn’t promise anything, they were short staffed. I told him I should be at the top of the list since no one had cleaned my room. He said he couldn’t promise anything. For the remainder of my stay, I had to get my own set of towels, toilet paper etc. Each night when I returned. There was trash left by the elevator that wasn’t picked up for 2 days, the stairways were always dirty, with trash on the stairs. The elevator broke on the 2nd day I arrived & wasn’t fixed the entire time I was there. Anytime I asked for something like: having my room cleaned or when is the elevator going to be fixed, I would get the same reply: “We are short staffed.” One night, as I was walking from the stairway to my room, it looked like there was dog poop in the hallway. All of the things in the room looked like they were falling apart. This was by far the worst hotel I’ve ever stayed in & will never stay in a “Comfort Inn” again. Stay anywhere but here!!!!!

very dirty and smelling.

the dirtiest hotel I have ever visited.

Good location. Hotel elevator was out and AC took 1 hr to cool tghe hot room.

Hotel is falling apart. Save your time and money. Moldy walls and active dripping all over lobby and hallways. Rooms have non working fire alarms. That’s a city violation!!

This was the worse hotel in my life! The person up front was nice I believe Trey he came and got the big bug that was flying in the room. Minutes later another one appeared frm under the bed. I fear bugs so much. I cld not stay and left at midnight and had to search for another hotel. Did not stay the 1st or 2nd night. Tub was nasty old. The smell was pet smell. The entrance had wholes in the ceiling. I demand my money all returned.

Smells awful in the rooms, lobby, elevator, everywhere. The worst part about is theres HUGE ROACHES. Found the first one, and the front desk got it .. and then there was a second! The size of two quarters next to eachother. DISGUSTING.

Staff was attentive and kind and bed was comfortable

A lot of things out of order including the pool and the breakfast was not big and lacking of at least off half of the things offered, juices did not have juice

There were what looked like homeless people sleeping in the lobby

Shady characters hanging around outside the pool was green with things growing in it. AWFUL PLACE