Hilton Kuching

This is a fabulous hotel . The welcome we received when checking in was wonderful . We received an unexpected upgrade to Riverview room which was amazing . We had views all along the beautiful waterfront . Which was stunning when nightfall came and all the area lit up with a myriad of coloured lights . The breakfast was plentiful and delicious !We also ate in the Riverview Cafe and had coffee downstairs in coffee shop area .food and drinks at both were exceptionally good . The staff throughout the hotel were warm , friendly and exceedingly helpful The premises were spotlessly clean and well cared for . It had a quiet calm ambience throughout . It certainly is a 5 Star hotel which gave us a 5 Star visit to Kuching .

I recently had a short staycation at Hilton Kuching, and it turned out to be just what I needed calm, comfortable, and refreshing. The staff were warm and welcoming but not so friendly, check-in was smooth and quick. The upgraded King Guest Room with River View and the room was spotless, spacious, and well-equipped with all the essentials. The stunning view of the Sarawak River right from my window especially beautiful at sunrise and sunset. which made the stay even more enjoyable. and offered a stunning view of the Sarawak River. Breakfast was good and variety of both local and international options. I especially enjoyed the laksa, kolo mee and fresh tropical fruits — a true Sarawakian touch! The location is perfect for a staycation. It’s right by the Kuching Waterfront, so I could take relaxing evening walks, and there are plenty of cafes and local attractions within walking distance. Hilton Kuching delivered a memorable and rejuvenating staycation. Whether you’re a local looking for a weekend retreat or a visitor wanting a riverside escape, this hotel is a solid choice. I’ll definitely be back.

My wife and I had six stays in June/July and August and the service standards, cleanliness and friendliness of the staff were consistently at a very high level. Even during high occupancy occasions in the hotel and restaurants we always received very courteous and personalized attention. What stands out are the unique and non-scripted, yet professional and polite interactions which are so rare in the hotels nowadays. There are too many staff to name personally but the journey from arrival to departure is always a serious of "moments of magic" created by all team members: At arrival, the lobby ambassadors, Harith, Ateef and Oliver amongst others, are always at hand to help with the luggage and extend a cheerful "welcome back". Adrian, Aaron and Christopher always handle the check-in so personalized and without minimum fuss. Not forgetting Karrie in reservations who handles the bookings so efficiently. In the lounge, Engle, Sheila and Allessazier looked after us really well. Puan Mastura in the coffee shop equired in a shy but delightful way how to pronounce our names and Betty and her team always remember our preferences for coffee and tea. The food in the restaurants and bars is excellent with the Chinese Restaurant being our favourite. Helen, Terry, Haidir and the other team members remember our favourite dishes. Eric is a quiet high achiever at the lobby lounge and is very fast in preparing take away sandwiches for us. To create and maintain such high levels of service is no easy task and requires constant training and management. Congratulations to Adrian Teh and his team for matching the now excellent facilities, following the recent renovation, with service of the highest standard. With 35 years of history and an unbeatable location in the heart of the city, overlooking the Kuching river The Kuching Hilton is one of these legacy hotels that just gets better and better over time. We certainly look forward to returning soon and have no hesitation of recommending the hotel to any business or leisure traveller.

Used to stay in Pullman but decide to give Hilton a try. It was a mistake. Cost more but not worth the price. Check-in was smooth. Breakfast is good with wide selections. Breakfast service was alright. Not Hilton great. Stayed two nights and rubbish bin was not cleared and water was not top up. Have to request for service. WA was a good idea but general service is not up to Hilton standard.

Whenever I visit Kuching to catch up with family I have over there, I stay at Hilton Kuching and since my last visit (a few years back now), it has undergone a full renovation, which has brought in a more modern feel to the hotel and made it perfect for those travelling for business or with a family. Stand outs for me include: 1. The executive lounge (where you can grab breakfast and food/drinks throughout the day overlooking the river and in a very comfortable environment. 2. The recently opened kids club. This is a fantastic addition, especially if you're travelling with children. I was able to drop my 5 year old here while I went for a gym session and she loved her time there with the carer overseeing the space. It is well equipped - there's a TV, book corner, activity space, plenty of toys and a table for them to do creative activities. 3. Location is great - you're a short walk away from shopping malls, restaurants, shops, the river and local food courts. And if you need to travel further, you can always use Grab (Kuching's equivalent of Uber). A great stay, made even better following all the recent upgrades. Thank you to the team, especially the carer at the kid's club and those working in the executive lounge.

Huge classical hotel, with large and comfortable rooms. Pool could be useful(not tried because closed). Breakfast is gigantic and very good People here are very nice and helpful. Wonderful view, and few steps from main attractions, good cocktails

This is my second stayed at Hilton Kuching, and as usual it was a wonderful experience. The hotel is located right by the Sarawak River, my room had a great view and it was a very easy to get to the Kuching Waterfront, local restaurants, various sights. Check-in was smooth and the staff were warm and genuinely welcoming me as Diamond member. They gave a a great upgrade of room. The hotel has just been through a full renovation and everything felt new, modern, clean and it is in a very good shape. I had breakfast at the hotel restaurant every day and found the buffet to be generous and varied, with a good mix of local dishes and other options like omelette, bacon or what you request. Staff was very service minded. The Executive Lounge with an amazing view over Sarawak River in combination with their professional and service minded personal and very tasty food. The gym is newly renovated well equipped with brand new Technogym equipment in a spacy area. The pool area was also is excellent to relax by on days. I can warmly recommend Hilton Kuching, very good service, value for money and a great location. I will be back again in August this year 2025, and looking forward to Hilton Kuching hospitality.

1. Failure to Acknowledge Loyal Hilton Honors Members As a Gold member of Hilton Honors, I have always received a consistent level of welcome and recognition at Hilton properties worldwide. Yet, Hilton Kuching failed to provide even the basic amenities (fruit platter) upon check-in. When I inquired, the staff casually stated that this is no longer provided. This not only undermines the loyalty program but signals a disregard for guest appreciation. 2. Lack of Professional Decorum During a recent stay, I passed Mr. Adrian Teh in the hotel lobby. Despite seeing me clearly, he made no effort to greet or acknowledge a guest. His indifference and arrogance were on full display. This type of behavior is disgraceful and reflects poorly on the Hilton brand. A General Manager who lacks the courtesy to acknowledge guests should not be in such a role—let alone represent a flagship property in Kuching. It is disheartening to see Hilton Kuching’s reputation being diminished by the incompetence of its General Manager. If Mr. Teh is unwilling or unable to fulfill his duties with the professionalism and hospitality expected of someone in his position, it would be in the hotel's best interest to appoint a more capable individual who embodies Hilton’s values and commitment to guest satisfaction. I have previously raised these concerns; however, the General Manager has disregarded them and failed to take any constructive or appropriate action in response. I hope Hilton will take these concerns seriously and take the necessary actions to protect the integrity and standards of its Kuching property.

I recently stayed at Hilton Kuching, and overall, it was a wonderful experience. The hotel is located right by the Sarawak River, our room had a great view and it was a very easy to stroll to the Kuching Waterfront, local restaurants, various sights. Check-in was smooth and the staff were warm and genuinely welcoming. The hospitality throughout the stay was consistently good and a special mention to the concierge team who were helpful with local recommendations and even offered me an umbrella without having to ask.  On check in we decided to upgrade to a suite and the room was clean, spacious, and well-maintained, with a comfortable bed and river view. Without a doubt the view from the room is one of the best! I can't imagine another hotel offering the same. I'm glad we opted for the upgraded room as it was money well spent to have a Riverview room. The hotel has just been through a full renovation and everything felt new, modern, clean and tidy. Housekeeping was reliable and attentive throughout our stay and the laundry service were able to get a stain out of my husband's t-shirt.  I had breakfast at the hotel restaurant and found the buffet to be generous and varied, with a good mix of local dishes and options that I am more familiar with (bacon, eggs etc). The café and in-room dining options were also solid. I was thrilled to see the hotel has Baskin and Robins ice cream, so ordering room service became a must during our stay.  The gym was great, (I needed to visit after all the ice cream) and I found it to be well equipped with brand new Technogym equipment. The pool area was also delightful to relax by on days.  I'm so glad we stayed at Hilton Kuching as it was good value for a great location, friendly service, and reliable comforts of home. I would definitely stay here again.

Beautiful hotel , lovely staff , great breakfast, great location on the riverfront . Would not hesitate to recommend. Would love to go back!!! Thank you