Embassy Suites by Hilton Flagstaff

The location and the staff

The carpet in the room was very dirty and sticky. It needs to be professionally cleaned. There were stains all over the place. It smelt a bit like smoke. The phones in the room didn’t work. There was no way to connect with room service.

I wish I had checked reviews before booking this hotel. Picked it because it was a Hilton flag. We checked in last night and ended up staying the night because we were exhausted, but checked out two days and rebooked somewhere else. This was probably one of my worst hotel stays ever. The room smelled so strongly of bleach that it burned our eyes and throats when we walked in, the carpets were dirty, there were dog paw prints on the inside of the bathroom door, there were mold/dirt particles blowing out of the vent in the bedroom and the switch for he light on the wall in the bedroom was broken and would not turn off. On top of all that, we chose this hotel because it had an outdoor pool. Which is closed for "renovations". The only positive thing about our stay was the service we received from Bella at the front desk. Very disappointing experience.

The location and the staff.

Dated, dirty, lumpy beds and pillows. LOUD air conditioning that vibrated the entire room.

I will never stay in Flagstaff, Arizona ever again.

Such a disappointing Embassy Suites. Hilton needs to remove this location from its brand. Pulling up to hotel, it looked newly painted but grounds were not kept up with what grass there was had not been mowed and primarily weeds. No bushes trimmed or outside area cleaned up. Check in process was lacking a lot of critical information. Room was very tired and worn out. Couch was old and saggy and thread bare. Wood furniture was abused and was past better days. Carpet was dirty around edges and hole in carpet behind door. Bathroom had missing caulking around walk in shower that was also very yellowed and stained. The faucet for the shower was at knee height. The ceiling above the shower is cracked and paint is pealing. Toilet was very low to the ground. Vanity and sink were super low and hard to use. We couldn’t turn either TV on as they both kept saying missing signal. Employee came in and couldn’t help with TV. Phone to front desk was never answered but would eventually disconnect. When my husband went down to front desk, another guest was complaining about their room and front desk clerk told us to press the up volume button to get TV to work. That did not fix the problem. I tried several buttons on remote and discovered the up channel button connected the tv signal so we then could watch tv. The heat did not work in the room as the front desk stated the boiler had been turned off for the season yet the low outside was 42 degrees. All around the worst embassy suites I’ve stayed in. This Embassy Suites was so disappointing. I will never go back.

Our bed comforter had hair on it and inside, in between the fitted sheet and outer sheet. My wife noticed at 11pm and at least the front desk was able to get us new sheets. Breakfast was an embarrassment for an Embassy Suites. No omelette station - so no made to order breakfast “due to staffing issues” and the remaining fare was the same found at a motel 6. Styrofoam plates also signal that the operator is phoning it in. The room is well worn. Looks like a hard life here in Flagstaff. Carpet looked/felt dirty. Furniture missing finish. All upholstered surfaces were stained. Don’t pay extra for this place thinking you’ll get a nice complementary breakfast for your family. Choose a newer or renovated and cleaner property with properly executed brand standard service.

Location

There are a number of issues that we experienced, from a dilapidated room, to questionable breakfast or lack of breakfast, to staff

I normally read all reviews prior to making a booking, however having stayed here two years ago I didn’t feel the need, boy did I make a mistake. Note to self: always read Tripadvisor before committing to a reservation. Others have written extensive evaluations of Embassy Suites Flagstaff. Read all the reviews and decide for yourself. The positives: true two room suites, our room facing the courtyard was quiet. Check -in was courteous, and we were thanked for being Diamond members and given a complementary bag with slippers, water, delicious chips and sample size toiletries. The things that management/owners should evaluate: mattress on the bed and pullout couch were lumpy, furniture throughout the property required repair and replacement, chipped wood, stained rugs and upholstery, “made to order breakfast” was not available due to “unforeseen circumstances“ a rude note was placed on the buffet table, “ breakfast begins at 7 AM, don’t touch before 7 AM“ now, this might be OK except the buffet actually wasn’t ready until after seven. If you choose this hotel enjoy your stay, knowing the benefits and shortfalls.

We have been fans of Embassy Suites for over 30 years. I enjoy having breakfast with my eggs cooked “over-easy.” You can’t do this at any Hampton Inn. We found the shower pressure and the evening Happy Hour to be our highlights. The room is your standard two room Embassy Suites. My wife did complain that her backached the following morning. In our 16-day Wild West Tour the shower pressure was the best at this Embassy. In the living room, there was a noticeable stain on the couch. Isn't there cleaning fluids to get these stains out? We enjoyed the nightly “Happy Hour.” The woman bartender is quite nice with a smile. We also enjoyed the various items on the food try. The fresh Strawberries was a big hit. We enjoyed meeting other traveling guests. What we didn’t like was the attitude of the front desk. It seemed like we were a disturbance to the young man in attendance. It did take forever to get our room. We did notice a majority of the personnel at this Embassy Suites are rather “unhappy.” There is a center courtyard that needs to be tended to. Broken trees and no garden whatsoever. This center courtyard needs to be beautified. It is indeed a highlight of the complex. We also found that this Embassy is a good distance from historic downtown. My last “beef” with this Embassy is that there were “no eggs” to cook over-easy eggs! Having eggs cooked “over-easy” would be my only request. All it takes is concerned management, or mismanagement in this case. We would NOT recommend this hotel. If you found this review to be “helpful” in any way, please click “Thumbs-up” to let me know.