Carlisle Station Hotel, Sure Hotel Collection by BW

The big room the shower was good the location

Located next to train staion and within easy walking distance of town and bus station. Pubs & restaurants in close proximity for evening meals or alternate breakfasts

Noise from nearby pubs etc at weekend.

Nice location

I know weather was really hot but room was stifling windows wouldn't open supply fan but just blowing hot air about

Hotel was right next to the railway station. Unfortunately in the middle of a heat wave, they did everything they could to accomodate customers and cool rooms. Staff were amazing.

Noise, not the hotels fault,t. If I was able to close windows would not have had outside moise

Only fault we had was that lift was waiting repair and I found it a awkward using the stairs, but it was out of your hands as you were waiting for the repair man to come and fix it. This is not a complaint just to tell you that was the only fault we had. We look forward to seeing you in the future. Thank you.

Only the lift to work

Location and staff were extremely helpful and friendly

Lift OOS for 2 weeks but were able to ask reception to assist us using override key Lots of damp on walls on top floor Sadly room hadn’t been checked by chambermaid - lots of issues including••••• Missing batteries from remote / no small towels in room ( the lovely Duty manager ?Donna came up to top floor numerous times to help us ) someone had take the entire box of tissues and left satsumas in the drawer where hairdryer should be lol! Looked like they’d been there a while ! Small things - but one after another laughed initially but got a bit “where’s Jeremy Beadle” after a while - very old fashioned bathrooms ( beige suite!) and the sink taps were loose and spun round when you tried to turn the cold one on lol The duty managers helped us with every issue and even went as far as giving us free drink vouchers Thank you It’s the small things which should be checked and weren’t The damp is an issue on upper floor - lots of black mould and blown plaster / damp walls but this is an old building so likely not much can be done immediately but definitely having an negative impact on the area Literally right next to station perfect No air con but small fan provided Bar was extremely hot though needed a big fan in there Breakfast- nice poached eggs Really cheap sausages and the breakfast mixed fruit bowl wasn’t great at all Someone put a croissant in toast machine and it set alight ! Was like Fawlty Towers BUT I will reiterate the staff were simply amazing

All staff were very friendly

Nothing all good