Hilton Phoenix Resort at the Peak

The hotel was in a good area. The janitorial staff was extremely friendly.

So many things that was wrong with this resort. I would not call it a resort. The front staff was not friendly. The pool that we tried to go to was ice cold when we asked if they were warm ones anywhere else the front desk tried to argue it was because our bodies were not used to it. Funny how when we went to the water park it was warm. I had an ice cold shower. Started off hot then got cold in the middle of it. Our bathroom tub had a crack in the bottom. Asked for a conjoined room for my daughter. My daughters room was on the second story and mine was on the first floor. When asked they said they are close. Don't not spend your money on this place. You can have great service at lowered priced hotels. The pictures do not do actual stay justice.

Water park was so fun! Hot tub was relaxing! Bed was comfortable. Housekeeping and ancillary staff was excellent!

Facility was under construction. Limited access. Check staff was not helpful. Check in location hard to find NO place to hang towels Coffee was $$ and gross Fridge was hot Microwave has seen better days

From the moment of trying to to arrive to the hotel, this was a difficult experience. We drove to the regular place where checkin should have taken place to learn that it is under construction. The signage to direct us where to go was pathetic. We called the hotel and was given poor instructions. The website indicates that room service is available but I called this morning I was told due to construction it was not available. When I checked in at the front desk, I was not informed that the construction workers would begin pounding away at 7am, not too far from my room. I recommend all travelers to stay away from this hotel property.

Elevator was broken the whole time And construction going on for the new spa

The rooms are all suites which is very comfortable. The recreational amenities are exceptional.

Things are getting dated. Worn furniture. Water stains in the bathroom

Location

Under construction

It's under construction. There should be a warning to guest in case you like quite

Good location yet - i would give this zero stars if I could for the following reasons: Signage to check in awful due to Lobby/Registration check in under construction. One sign says go North then you go North and it says go South. Once in Lobby it was temp podium with BOZO's at front desk. Did not recognize my Diamond status and were not knowledgeable or friendly at all!!! Ice machines broken, constructions surrounding entire complex. Long walk to lazy river or any cafe/restaurant on premises (all temporary-short hours-no evening food), Room very old, bathroom door broken, and sofa bed felt like sleeping on wire rack. Resort fee a joke, no tennis courts or fitness room. WAY too much construction. Very disappointed in this Hilton property to include staff.