Sunscape Puerto Vallarta Resort

The best thing about SunScape is the friendly efficient staff, especially Veronica! Unfortunately, the resort itself has gone downhill. However, the views from balconies are amazing.

I stayed at Sunscape Puerto Vallarta in January 2026 and had a wonderful experience. The location alone makes this resort a great choice—15 minutes from the airport, direct beach access with soft sand and beautiful ocean views, where you can truly relax and listen to the waves. The pool area was excellent and never felt boring thanks to the entertainment team. Big shout out to Frank for helping guests experience all that Sunscape has to offer. He did a fantastic job creating a fun, welcoming atmosphere with pool activities throughout the day, and having yoga offered on site was a great bonus. The food exceeded expectations for an all-inclusive. The buffet had plenty of variety and consistently good options, and D’Mario’s was a standout with delicious Italian meals and attentive service. This resort is especially great for a family trip, with something for everyone to enjoy. You can be as active or as relaxed as you want—spend the day at the spa, by the pool, or simply on the beach soaking in the sun and ocean breeze. Overall, Sunscape Puerto Vallarta offers a relaxing, fun, and well-rounded experience in a beautiful beachfront setting. I would happily return.

Love the resort and the bell boys Christain , Oscar, Angel, and captain Jorge are very helpful and very polite they are the best

Overall a great week! All the staff were very friendly. The entertainment team (Christian, Antonio, Sergio, Lynette, Jocelyn, and Tamara) were so awesome and made everyday by the pool so fun with all their activities! We liked that you didn’t need a reservation for the restaurants. It is a bit of an older resort but that didn’t stop us from having a good time!

La atención

Todo bien

We had children in our larger party and it was great for them . 8 children ages 6 months to 11 years of age. The ocean was splashable, swimable and bodysurfable. Most oceanfronts would not be good for toddlers because of the undertow. The splash park was a big hit with the 3 to 8 year olds. Evening entertainment was appropriate for kids which we appreciated. Good variety of food. Bed was comfortable. I personally loved the aqua-fit everyday and cooking demonstrations. A big shout out to the activities team. You were so full of enthusiasm, joy and stamina!

Some in our group found the music loud. and the resort busy. If you are looking for peace and quiet look at a differeslnt resort. But the beach front was not noisy. Our group had 4 rooms booked. Rooms were too small to have 2 queen sized beds but one queen , one double would have been nice..

I liked the kids pool area, friendly staff, food was okay, and the location of the hotel. The ocean view was fantastic.

The property itself is really old. The hotel needs a lot of renovation. Every time it rained, leaks all over the building. Rooms have old furniture, and AC did not keep the room cold. Needs some ceiling fans in the rooms too.

Horrible stay Ac didn't work for the duration of my stay and the food there had no flavor . 1 elevator worked out of 3 for a full capacity hotel. Horrible experience

We were here over christmas and it was absulutely the worst hotel experiecne I ahve ever had. Checking in was fine, we were assigned room 443, whcih unfortunatly was a hot mess- the air conditioning didn't work, the toilet was chracked and leaking all over the floor, the safe was inoperable, and housekeeping forgot to give us soap or toiletries. After multiple visits with the front desk and meeting and showing things to maintence, a total of about 5 hours of our trip wasted, the agreeed the air conditioning was not working and didn't know how to fix it, and the toilet was cracked and leaking. Hosuekeeping brough us towels, and the rtepair man replaced the safe. However, it was 85-90 degrees plus humidity inside the room, and we and the childrne were unable to sleep well. the front desk after mutlip[le askes agtreed to move us to a working room the following day but were unable to upgrade us, even at cost to a room with air conditioning. The room we moved to the following day smelled like urine, and did nt ahve hot water int he shwoers or sink. The food was ho-hum, tolerable, but not what I would expect from a hyatt propterty. At breakfast the first day, in the world cafe, my children were swarmed by aboit 30-25 bees, and it left them in tears. We tried to go inside to eat at tiki taco, but also found theor air conditining was also not working, and it was roasting inside- upwards of 90 degrees. overallt he xepreice was one of the worst travel/ hotel experiences to date, the prioperty was not up to hyatt standards. There was one working elevator for 18 floor, so we often schose to dp the stairs or ride in the decrepid service elevator. Had we paid 1-200 a night I would chalk it up to "mexico" but at 525/night, it was a hige disappointment, and am rewriting this review to avoid using profanity, though the property deserves it.

The property feels very sad and clearly has seen much better days. The overall condition is worn and neglected, and it desperately needs a full upgrade and remodel. I was especially concerned about the children’s water park area — one of the slides was visibly rusted, which did not look safe at all. I actually took photos because it was that alarming. See the attached photos. The food was also extremely disappointing, about a 3/10 at best. What made it worse was discovering that the sit-down restaurants were serving the exact same food as the buffet. I confirmed this directly with a restaurant employee, who told me it was identical — just plated differently. That was very frustrating and made the dining options feel pointless. My room was another major issue. The air conditioning never worked properly and stayed stuck around 23–24°C. I called multiple times, and each time I was told it had been fixed. However, every evening when I returned and tried to cool the room to sleep, the AC still did not function. This went unresolved for my entire stay. Overall, I would not recommend staying here unless the property undergoes a significant renovation and improvement in maintenance, food quality, and guest service. As it stands now, this hotel does not meet even basic expectations.