Sunscape Puerto Vallarta Resort

I visited Sunscape Puerto Vallarta to attend my dear friends' wedding. What I found most appealing at Sunscape was the professionalism and courtesy of the staff, from the front desk to the restaurants and housekeeping, everyone was wonderfully pleasant. The rooms were clean and they were always made up very nicely with little details that were nice to see. The food was very good, the atmosphere was very nice, it was not too crowded and the noise was no more than it should be expected at a resort. Special events would finish at 11:00 at night which was acceptable since everybody's usually doing something until later hours of the night.

Just got back on dec 13 from Sunscape Resort and Spa in Beautiful Puerto Vallarta, this is a solid 3.5 star resort, Great for families with small children, the closeness to the airport and location of this resort is perfect, there is a shopping mall 5 minute walk . The rooms are bright and cheerful, very clean and no musty smells. We did have a poolside view, so bring some earplugs if you go to bed early as the evening entertainment is by the pool and does get a bit load. The resort itself does need a bit of TLC, The Food was great, authentic Mexican offered with every meal, they have a great food truck that had nachos, cheeseburgers and other tasty dishes.. Our overall experience was great, this resort holds its Value.......

Cristian was so friendly and helpful. Love that guy. He greeted us warmly each time we arrived back to our resort. Cristian stood out above all. So grateful.

We just got back from a quick 5 day stay at Sunscapes. We have stayed there a few times over the past years. The staff are all very wonderful and work hard to keep everything going. Miguel in the buffet is always wonderful in the mornings, we have been seeing him for years. We did find that the evening buffet has really gone down hill with not many options. The Bell Men at the front are also so wonderful and accommodating. Oscar and Christian were always so happy and helpful getting us cabs and getting put bags. My only disappointment was that now we have to wear wrist bands, and I would say the food selection has gone down quite a bit. We are booked to come back in March with are kids, and I am sure we will have a great time again. Thank you

Cristian, oscar, Josie , the bell guys and Miguel our waiter at the Buffett gave us the best service ! Always attentive We want to be back !

The staff was very awesome, the hotel definitely could use some attention. The activities were very fun. Christian (the bell hop) was super nice. Pretty much everyone we had the pleasure of dealing with was very nice. If the hotel was in better shape I would have zero complaints.

Instead of details I will summarize: -Hotel looks overall rundown and shabby. -2 out of 3 elevators work. -Not a single hook or dresser in the rooms, only a small closet. -Main dining area tables are gross, the placemats even more gross. -While there is an attempt to keep birds out of the dining area there is bird poop on the tables and chairs and sometimes landed in our food. -The food is very average at best. Scrambled and poached eggs horrible. Option for fresh omlette but huge line. -Pool is ridiculously loud most of the time. We had to yell just to get towels. Sometimes "headbanger" music blasting. -Room in disrepair. Sink faucet not working properly, no lock on balcony door, plaster falling off baseboards. -Lots of private special events, also extremely loud until night. -Beach towels look like rags. -Pool looked foggy. -Beach chairs appeared to never be cleaned. -Weren't allowed to use guest kayaks even though ocean was calm. -Games in teen area in complete disrepair. Axe throwing and soccer table not usable at all. -While there is a junk food truck available, lunch doesn't start until 1:30. Dinner doesn't start until 6:30. Not suitable times for families with children. Supposed to be a family resort. -Specialty taco restaurant is unbearably stuffy and hot despite the opportunity to open more doors facing the ocean.

Overall a decent resort. We had fun as a family. It was more run down from the pictures. But still ok. The pool was loud all the time. There really wasn’t a time of day that music wasn’t blasting so you could really enjoy the sound of just ocean. The service was good basically everywhere. Food was fine. If you get a cheap deal then go For it!

Sergio fue buen amigo y el y linette han ayudadanos mucho. They are part of the entertainment staff y fueron los mejores. They were very fun and kind and made our trip extra special. Tenemos que regresar prontito.

Christian and Oscar were amazing taking our bags to and from our room very friendly. Can’t wait to return thanks for a great vacation sunscape and family