Sunscape Puerto Vallarta Resort

This is a Hyatt property. Hyatt should be embarrassed by the condition of this resort. The ceiling of the lobby is falling down. Everything here is in disrepair. The elevator suddenly dropped a floor and a half as it was going up and then stopped. A ladder was brought for everyone to climb out, which seemed extremely dangerous if the elevator had fallen more while people were midway out. The cost for the repairs to make the resort reasonable would actually not be that much. However, as the manager told me personally, the people who make the decisions for repairs are not willing to spend the money. In the rooms, the shower fluctuates between comfortable and scolding hot every 15 seconds. The fan in the bathroom does not work. Drawers do not close. Everything is just rundown. At the bars, the selection of alcohol is pathetic. At the restaurants, the food is very average.

Buffet just average, main dishes based on chicken and pork not much beef in the menu. Rooms clean, but need some maintenance and upgrades. Specialty restaurants pretty good.

Our stay at sunscape was amazing. Javier at the pool was great, very attentive. Miguel at the buffet was amazing, Joselyn was amazing as well! Great service, we’ll be back again

We recently stayed at this hotel for a week long getaway. Overall it was a good experience. The staff were helpful and friendly. Thanks to Oscar, one of the doormen, that went above and beyond for us! Our room was clean and everything worked. The bed was comfortable and the housekeeping staff were great. The restaurants were above average. We went to both the Italian and the seaside one twice. I enjoyed the house white wine- I can’t remember an all inclusive place having better wine. That being said, the pool was a major disappointment. On our vacations, the pools are what we love the most. When we arrived at Sunscape, the pool water was murky but not too bad. By the third day, it had turned green and had a green sludge floating on top. The pool staff worked hard to try and fix it but it was too green for me.

Would not Recommend at ALL. Value for money is zero at this resort. Super limited food options (horrendous for vegetarian and other dietary restrictions) - some restaurants you cant even visit if you have kids. we were happy to get home. Didnt expect this from a HYATT property.

Honestly, it was the worst property I have visited in a very long time. We stayed for one night to check out the condition because the reviews were very mixed. I'm glad I found a room available the next nights at the Hilton resort on the other side of town. I will never stay at this property again.

Staff were all very friendly and helpful! Travelling with 4 kids was a lot and they went above and beyond to make the kids comfortable Only downside was a cut from broken pool tiles for my youngest which ended her swimming on the rest of the trip.

This place is a super mixed bag- but given the chance I’d go back and pick somewhere else. Honestly, I should have known what I was in for when one of the first employees suggested that we move to Dreams or Secrets because they’re much nicer (the upgrade suggestion felt really odd). Food: Solidly ok. Some dishes were slightly better than good but some were really mediocre (think lower end buffet). Combinations in the buffet are kind of haphazard (themes aren’t super well excuted and other options feel thrown together). There is a real lack of variety at Sunscape in general with the only options being buffet, De Marco (italian- it’s ol but not high end like they try to sell it) and the Grill swap nights. The Taco place wasn’t available when we were here- so I can’t speak to that. Dessert was strange for the most part. Drinks: Coffee at breakfast was surprisingly good. Adult beverages are what you’d expect from low end cruise- drinks usually made from juice were often hyper-sweet and they’re quite weak. (again…as expected from an all you can drink situation). Staff: Bellman, Dining and Housekeeping were fabulous. Friendly and so helpful. Other staff (front desk, concierge) were pleasant but it felt like a lot of work to get anything done in a way that I’ve never experienced in many hotel stays elsewhere. Room: Initially, we were told our room was ready and went up to find housekeeping was still turning it over- we were told to wait and come back and check in later to see if it was ready. First room had an A/C that did not work- on a 90 degree day it was 88 in the room. We were moved to another room in the tower and it was an improvement. Pool: I saw other reviews call the pool dirty and thought, “that has to be an overstatement” but it’s super cloudy and relatively crowded. It closes at 7 (which seems super early) but when it’s open expect to hear the music throbbing from your room if you have a resort view- we were towards the top of the tower and it was like it was next door. Common Areas: Other than the rooms- the common areas are NOT Air Conditioned and tended to get really hot and stale. If you’re from somewhere that’s not hot…you may want to consider elsewhere (it’s less the lack of A/C and more lack of proper air flow). Something I did like was that it was a good mix of domestic tourists and folks from elsewhere. I prefer to be at places that feel a little authentic- and while the environment wasn’t, the people were. Value: I got it on points via Hyatt (18k per night) and while that’s low for Puerto Vallarta- it’s honestly not a good value for what you get). To sum up- I’m going to quote my Uber Driver- Don’t Look at a Horses Teeth. (he meant don’t look a gift horse in the mouth).

Everyone at Sunscape PVR was amazing. Kathia and Alex were great at answering emails and ensuring a special anniversary surprise from the concierge. On-site, Coral was the most amazing, engaging, and lovable concierge ever. But the people I truly want to recognize are the team at your Da Mario restaurant. We bought a Chef's special dinner and asked for it to be hosted there. (To be honest, your romantic dinner menu here is lacking)—and it was the best decision ever. From the moment we arrived, Captain Ricardo treated us like royalty. Our table was privately set in the wine cellar, romantically decorated. He gave us welcome cocktails and had a bottle of bubbly white wine already chilled. He knew we had a special dish paid for but offered us appetizers and anything else we wanted from his own menu. When it was time for the main dish to be served, Chef Jesus Jalomo came personally to explain the dish and to tell us the process behind the modifications he made to make it safe for me, as I have several allergies. Usually, restaurants just remove the problematic items. Not here. Chef Jalomo went above and beyond to make sure I could enjoy the experience. Our waiter, Lemus, and the captain were alert and attentive throughout the whole meal. We were so comfortable and everything was so on point that we stayed until closing time. They also gave us a dessert sampler with a "Happy Anniversary" message on it. We decided to dine at Da Mario on our second night. No extra fee, nothing extra paid. The captain and his team again gave us the same romantic space in the wine cellar, recommended dishes that weren't on the menu, and made everything absolutely amazing. We decided to go back on our third night, and they didn't disappoint. We even got a flambé coffee from the captain. That man is an absolute treasure. Sunscape Puerto Vallarta gave us a good experience overall, but Da Mario? That was the best experience we've ever had at one of your properties and deserves recognition.

My wife and I went to celebrate our anniversary. The resort made us feel very welcomed and assisted any ways they could. The hotel itself is ok. It is in a good spot, located centrally between airport and downtown areas. It has its imperfections and does need an update. The staff is helpful and more times than not, have great attitudes. The clientele is mostly local vacationers or people there for events. It made the pool experience very nice as more people were laughing, dancing and conversing. Bars are ok, limited on choices for liquors. So if you want an upper echelon spirit, probably won’t have. Best restaurant is the Italian spot. Don’t eat at the Mexican spot. For breakfast the buffet is serviceable. We did go find plenty of spots within a quick Uber/taxi trip. All in all, fun spot to vacation, allowed us to not only stay at the resort but experience Puerto Vallarta.