Fairfield Inn & Suites Holland

The air conditioning unit in our room was leaking so much that the carpet surrounding it was soaked all the way from the window to the bed. Front desk staff was notified who tried calling maintenance but no one answered. We stayed Friday night through Sunday and there was no maintenance worker, manager or hotel staff that followed up with us nor was there any maintenance done to fix the leaking AC unit. Despite this beds were comfortable, my kids enjoyed the pool (it was really cold) and the room refrigerator was useful.

The tv didnt work and they didnt care.

My TA booking was messed up supposedly by the hotel. Upon arrival they had NO record of my fully paid TA reservation and no rooms available! They apologized but it took nearly an hour to get a room. They claim they changed computer systems and some employees don’t know how to input third party bookings. Phone calls to management and TA were unnecessarily stressful. They finally gave us a room. Worn furnishings but quiet and a decent breakfast for the price. Has me concerned about upcoming reservations which I made using TA…..

The bed wasn't very comfortable. The sliding door to the bathroom was hard to open. My daughter helped me to open it enough to get out . Paying $400 was ridiculous for this stay. I will say , it was very clean, great staff , and good breakfast. But I would never stay here again.

Great hotel for the price! Room was clean, staff was nice and we enjoyed the free breakfast.

Best part was bed was comfortable. Bad parts were couldn’t get new, clean towels. They only had pool towels. The lock on our door was not secure. When we reported it the front desk lady said we probably weren’t pulling it tight enough, which was not the problem. The deadlock didn’t work either. Best employee was the guy who serviced the breakfast. He accommodated our needs.

The staff was quite friendly and helpful. The room was less than stellar. We got the last room and I am sure they use it as a last resort. The room was clean overall except under the desk where nuts from someone who had stayed previously were still on the floor. The shower head was good but the drain plug was broken and the tub faucet also needed some attention. The sink looked damaged. Like I said, we made last minute reservations but for the cost and with Marriott in the name we expected better .

The person who was above us made too much noise. Heard them stomp till 1130 pm. It was very hard to get rest. I thought the rooms should be a little bit more quiet you can hear people in the next room and in the hall. Would not recommend staying in the same place again

Staying at another property.