Fairfield Inn & Suites South Bend Mishawaka

Perfect location for our stay

Fairfield Inn did not have our reservation when we arrived. Furthermore, they said they do not accept third-party reservations, and had a sign in front on the desk that said that. Fortunately, the hotels.com people arrange for another hotel, the Bayport, in Mishawaka, that was very good, and the people were very accommodating there. You need to take this Fairfield in off your list

The front desk staff needs more training on customer care management and they need to be familiar with their system!

The Coffee that it that’s alll

Upon check in they told me I could not use a Third Party and had to cancel my reservation with Bookings. com and do a reservation with them I was already tired and frustrated because once I got close the map kept taking us in circles we did that for 30 min because no one would answer the phone so we could find it then went to the room and it was nasty and I had to clean it myself and yes I took pictures and was glad I did because the GM heard I was upset about the room then waited till the moment I was checking out and tried to say I needed to pay them a deposit for my small dog so I told her I asked if I could have the dog and was told yes by the check in person and if I had to pay extra and he said I was fine so I’m quite upset if anything they owe me money for the inconvenience of canceling my reservation and cleaning my own room I would never stay at that one again the GM attitude was terrible and the other day check out person was as well they tried to double team me about the dog and then once I came back with my phone to show them what my room looked like when I walked in there changed all that but it’s sad I had to go thru that I was there to decorate an event and had to work extra because of their lazy staff other people there had the same type of complaints one lady said her bed wasn’t even made it was a terrible experience.look at the bug in the photo , dirty toilet, nasty bath tub , soap fell off the wall … So Dissapointed!!

Hotel refused reservation said they won’t get paid and they don’t take any 3rd party reservations. So we had to go somewhere else, it was late, and we couldn’t win with the front desk.

Brutal. Rude manager Leslie not willing to even attempt to accommodate guests in any way. No house keeping for 4 days after a number of requests. “Breakfast” was a joke even non existent…biscuits and bacon one morning. Eggs when they tried were discusting. Don’t bother going here. Overpriced one star hotel. I can’t believe this is a Marriott property. So poorly ran by rude staff.

- shower drain very slow - TV did not work

The property itself was good, but we were told because we booked through a third-party site they required a $100 deposit. We paid it and usually when staying in hotels I see the deposit returned within a couple days. It took three weeks, three calls to the hotel and two calls to Marriot corporate to get it refunded. The staff at the hotel kept telling me she was going to do it and call me back, she never called back. One day after I spoke with Marriot Customer Service it was refunded in my bank account. I feel like they hope people will just forget about it and they keep the money.