The Westin Kierland Resort & Spa

Lovely. Very clean. Great staff. Great pillows!

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The employees at the resort are lovely. We had a great experience with them all; however, for childcare they market using The Westin Kierland Villas Kids Club. Parents, beware - do not. It is a complete gamble who you will receive watching your child - an actual childcare professional or someone who works in other areas of the hotel and is covering. They find it completely acceptable to leave a solo child and solo adult (male, most of the time) alone in a room with little visibility and no cameras. The first day they did not feed my child for 6 hours despite me checking in halfway through the day in person, asking if she ate and being told they'd feed her right then. The majority (not all) of The Villas staff I encountered was very different than the resort - defensive, not interested in improvement and completely condescending. The Kids Club at The resort cannot be used as childcare, they offer classes. We went to one class and all the staff were wonderful. I appreciate the resort's efforts to take responsibility for the villas. Unfortunately, at the end of the day, they say that they are two separate entities. If this is the case - they should not market the child care as serving both areas.

An incredible Thanksgiving dinner! The staff was awesome, friendly & very nice. The Golf course was amazing, if you play?

Strange visit. For a decade now, I have stayed here once or twice a year. My visits are usually fantastic. This time, however, I was in town for a quick business trip (two night stay) and the experience was quite poor compared to my previous visits. I checked in somewhat late in the evening due to a flight delay. The hotel staff had put me in a ground floor room with a murphy bed. I didn’t think much of it at the time and I was late for my business dinner so I simply dropped off my bag and rushed out the door. When I got back, it was very late and when I went to bed. I realized the mattress was not the standard Westin mattress, but again, it was so late I didn’t have any time to do anything about it. The next morning, the staff was more than willing to get me moved into a different room with a non-– murphy bed arrangement (this time in the 5th floor). However, the room they moved me to hadn’t been fully cleaned - the bathroom was quite yucky. Lots of hair from the previous customer. And of course I didn’t realize that until I went to bed that evening. Both rooms were a bit dated and run-down. My entire stay was just not the high-quality experience that I have come to expect from this property. I will likely try out one of the other, newer competing properties in Scottsdale on my next visit.

The resort itself is beautiful, but our experience was HORRIBLE. I had never been here before and was really looking forward to a few days with my family after moving my son into his college apartment. Unfortunately, from the start, it was a nightmare. The room I originally booked through Hotels.com was not honored. I was told that the room “did not exist” and they tried to blame Hotels.com for the issue. Instead, they offered to sell me an upgrade, but then said it wouldn’t be available until the next day. When it finally became available, I was shocked to see it was the exact room I had booked in the first place, but now they charged me an additional $75 per night. It was very clear they treat guests differently if you book through a third party. On top of that, the resort hits you with endless, ridiculous fees. I expected to pay a resort fee, but they nickel-and-dimed us for everything. Yes, they gave us a $100 credit, but it barely made a dent after all the extra charges. The only highlight was the food, which was fantastic. Sadly, that was the only positive. After such a stressful and disappointing experience, we will not be returning.

Very good

I booked two rooms. Treating my son daughter in law and granddaughter. My room was available theirs was not. I have charges to my credit card for food that was to be expected but my son was asked for his credit card and was also charged for food. He arrived late and left at 6 am. I am concerned we were both charged for the same food purchases which consisted of 2 cocktails at pool then morning two breakfast sandwiches and coffee. It is concerning because at check-in I was charged incidental for both rooms why did they need my son’s credit card? I want Westin to know when a family member books two rooms that family member is covering the room. No need to double dip the credit card pool. That’s not hosting a guest in my opinion.

Loved our stay and will visit again soon!