The Westin Kierland Resort & Spa

Just got back from our stay at The Westin Kierland and wanted to share a very mixed experience. First—the good stuff. And it’s really good: Adam is the gold standard of hospitality. Thoughtful, present, and truly made us feel valued. Naman at check-in was efficient and kind—smoothest check-in we’ve had in a while. Ricky at the restaurant made every meal feel like a treat with his warm, attentive service. The golf cart drivers and attendants were fantastic—courteous and helpful every single time. Because of these people, our stay had some truly great moments. They exceeded every expectation and carried the Marriott brand with pride. But... the pool. We couldn’t even find a seat. It was completely packed—and not with hotel guests. The ResortPass crowd took over, making it nearly impossible to enjoy what should be a key part of the stay. I get that chairs aren’t guaranteed and it’s first come, first served—but it’s frustrating when you’re paying hundreds per night and can’t access the amenities included with your stay. Eventually, when we did make it into the lazy river, it was just... gross. Visibly dirty, murky water, debris floating—it honestly turned my daughter off from swimming altogether. And that says a lot. Not being dramatic here—anyone could see it was in need of some serious cleaning. Would I come back for the people and the rooms? Absolutely. But would I pay for this experience expecting to enjoy the pool again? Not unless something changes. That said—I’m hopeful. I know Adam is someone who truly cares, and I believe that with his leadership, the resort will take this feedback seriously. I’m sure he’ll get it right for future Marriott guests. Here’s hoping this incredible team gets the support they need to match the service with an equally great amenity experience.

We stayed over Memorial Day weekend and the hotel oddly decided to change the pool hours during the busiest days of the weekend. On our first day, the pool opened at 6am and there were kids in it. Oddly, they changed the hours to open at 9am during the three-day weekend. If they opened at 8am, many families would have been happy, especially those coming from the east coast where kids have been awake since 5am. Parents were angry and i don’t blame them. You can’t have a kids pool that opens at 9am. Especially when the drunk adults are taking over the area before noon.

I really like this place. Went here for a few nights for a conference. Basically a nice experience across the board. Solid room. Really cool outdoor spaces, great for having a drink outside and watching a game. Also a really nice gym, sunny with a bunch of Pelotons. Would stay here again anytime.

Naman at the front desk. Reza at the adult pool. Jenna at the pool bar. All were PHENOMENAL and so welcoming. I absolutely felt at home but in the most upgraded way with all of their care and help. The accommodations were clean, comfortable, and updated. I was here for a work conference and then some and it was just absolutely lovely. Would not have had the time I did without the three members listed above. Thank you so much for your care and support and overall welcome. I WILL be back.

We went for a few days for pure relaxation, and it was perfect. Having a view of the golf course from our room was worth the extra cost, it was clean, comfortable and so relaxing. So many trails to walk around the property, nice pools including a lazy river. Nice options for restaurants on property and many more close by. Shopping within walking distance or they will have a courtesy golf cart if you’d like a lift. We will definitely be back!

We like to fly into Mesa for the direct flight, this location was a bit of a drive.

Location and lazy river pool.

The parking is too far, especially when you have a lot of items and walking in the heat. The cost for the hotel is quite expensive considering how outdated the rooms are.

AC could’ve been better

Great location

Room was clean, hotel was clean. I appreciate the water station in the lobby where you can fill up your water bottle, especially in the hot Arizona weather. We needed to get into our room in the afternoon and get some work done and asked to have the room serviced by 1:00 (this was about 10am). We were assured by the front desk that it would happen. We returned a bit later than planned - 2:30 and the room had not been serviced. I don't understand why this happened since when we left the hotel at 10:30, there were two housekeeping carts in our hallway, both within a couple of doors of ours, on either side. We ended up going back down to the bar area to sit for a bit and thought we'd get a bite to eat and a drink, only to find out that the one bar that was supposed to be open during the day, was closed to hotel guests for a Kentucky Derby event. As a paying guest at this Westin, I would expect to be able to get access to their bars during normal operating hours. We've come here many times over the past couple of years and this is the third time in a row that we've had issues. We won't be back.

The property is fine but the staff is not welcoming and kinda rude for most part.