Split Rock Resort

Kitchenette room - did not have any thing. No utensils, bowls, nothing to utilize. Security guard opened our door at 1am - to see if our room was occupied. Room is very old, outdated, not clean. I do not recommend

DONT DO IT! Everything was bad. I read the reviews and hoped things had gotten better. They did not. 1. The heat is turned off at night. Why? 2. The sofas in the rooms are held up by 2x4s. There was a Kitchenette but nothing to cook with/utensils, plates etc 3. We had a hard time getting food. No one delivers to the hotel. The cafe didn’t have anything in it. The restaurant was understaffed. I told them I could take it to go and went back to my room to wait. 2 hours later they still didn’t have my food. They ahured me that it was done but there was nothing. I waited there another half hour and they came out with my food. Most of it was missing and no utensils. They gave me ribs on the house but it was actually another guests food. I had been there when he ordered it. 3. Elevator didn’t work. I’m handicapped and struggled to get up and down the stairs. We also had to use the service stairway that was very creepy. They had cleaning supplies behind the doors that made it unsafe to get in and out. 4. The property was smelly and was located on backroads that did not have street lights. 4. The pool was cold. The waterpark was weak. Most of it was not working or had cold water. I’m sure I missed many things. Overall it was a disastrous trip. We heard so many people there saying they would never return. If you want a cheap hotel then this is your spot. But if you want a nice trip for your family, this is not it. I wish I could get my money back. DONT STAY HERE!!

Nice

Filthy with bugs run down and operated by a foreign country. Real dump.

The property was very clean and spacious. The bed was very comfy put i recommend bringing your own pillows. The kitchen definitely needs to be updated and maybe some more items provided as there werent any oven mits or any soap or sponges for dishes to be washed. The place definitely has thin walls and you can hear what goes on in the next room. Indoor pool should definitely get a heater as it was beyond freezing. Also bowling alley needed some work done but was fun reguardless. All in all it was a very lovely stay and will stay again but just needs some updating....

The room was very dirty, as were the public bathrooms around the facility - so dirty in fact that when I entered the ladies room nearest to the main lobby, the floor was sticky, every toilet had excrement or urine in it or on it, and I refused to use the facility. The restaurant menu is very limited and the food is passable at best. There was construction happening around the property that made it difficult to navigate. There were large potholes and broken uneven pavement. The beds were beyond awful. Old mattresses that were thin and had broken springs that dug into our backs and hips. Truly the worst nights sleep ever. The blankets were so thin you could almost see through them so we froze all night long. The decor is old and dated, and it is extremely clear no one has put an ounce of care into the upkeep of this property since the 80's. If you have the option to stay somewhere else, you should.

The staff was friendly However, The hotel rugs are all stained. Elevator in main hotel did not work. Everything looks rusty old and dirty. The pool was freezing. The hot tubs looked like jelly and very dirty. The fast food area served food that was cold in the middle. (Breakfast sandwich & wings) The hotel needs updating a SERIOUS MAKE Over.

Outside could use some updated, inside as well in areas. Got a jacuzzi room. Tub was filthy upon arrival, I cleaned it myself 3 times until jet ran clean. Also had over 30 flies at one point in our room, coming out of vent in ceiling. Informed staff at checkout , was only told they were sorry. We literally had to close off the room , be they were flying everywhere

The staff was amazing. Unfortunately the room was eh. The toilet bowl is so low, my disabled mom had an extremely hard time getting up from the toilet. The shower was not cleaned, the drain did not work, housekeeping part was not the best. Ice machine wasn’t working. Needs lots of updating for the price. I could have stayed at a Quality inn for half the price and better conditions

This is far from a resort I would say it is a second class accommodation. The place needs total renovation. The pool looked uninviting a hot tub didn’t work the grounds around it look unkept IIt is definitely not worth $159 a night the pictures on the website are deceiving. When we sat on the beds nearly fell on the floor. No ice anywhere in our building. Had to go searching for it. Very limited linens. Travelocity needs to give me a refund. As far as the staff goes, they were very friendly