Shilo Inn Suites Ocean Shores

Room was dirty and smelled like a dog was there. Staff was very friendly.

Hotel was dirty and understaffed. We only had 2 wash cloths for a 3 night stay. They were out the whole time. We had to use hand towels as wash cloths.The front doors were rusted open, all the way. They would not close. The staff were very sweet, and did what they could do. They were very apologetic. It wasnt their fault. Our bathroom door needed a good washing on both sides. They needed to vaccume the hard to reach places. The carpet was full of stains. The tv in the dining/couch area was broken. The whole room stunk.

Upon checking in at the Shilo Inn we were greeted by a front desk employee, and she asked if we were checking in and we said yes, she then proceeded to tell us that the room that we booked had been rented out and that they did not return the keys, so they had to put us in another room which was not what we asked for, but we took it. She finally told us that the restaurant was permanently closed. The hotel itself is run down and not clean at all. Our room was very dirty especially the carpet we did not walk around without shoes or flip flops. The bathroom shower was messed up and my husband had to fiddle with it just to get the shower to come on and although we had an ocean view from our room, we could not enjoy it as the windows were dirty and moldy, and the deck and deck chairs were so dirty that that we could not sit outside which was a shame because the weather was beautiful. We had intended to use the pool and hot tub, but it was not kept up at all and looked very dirty, and we saw potato bugs crawling around. Let's just say that the pictures and description of this property were very deceiving on the website. Talk about false advertisement!! We were not surprised that there were very few cars in the parking lot. We decided to make the best of it since this trip was to celebrate our 50th anniversary and we wanted to take a short trip and drove 3 hours to get there. We stayed out of the room all day and only slept there. I wish we could get a full refund!! Kim Gearon

This was the filthiest hotel and room I ever stayed in. It’s very rundown. We rented it because they had a hot tub and My Husband has a bad back. The hot tub was closed for repairs.It kind of feels like no one‘s even trying to make it look nice, Our room was very cute but when we walked in the first thing we noticed was dirt all over the floor. We walked downstairs immediately and asked for a recleaning. But even after the recleaning. There was still dirt and hair all over the floor.. the next morning there was a coffee pot in the room, but no coffee or cups. We asked the lobby if there was coffee in the lobby and there was none.. staff didn’t seem to be concerned that we were filling uncomfortable.

Dirty. Dirty, Dirty Stayed in Sept No towels, jetted tub broken, no coffee or cups, not glasses for bathroom, spare tv did not work. No water in sink by coffee pot. Floor was so dirty when you walked across floor your feet turned up black. The fish tank in lobby. So much algae Horrible Restaurant closed. Pool closed Now I hear it is closed No wonder the manager has never contacted me.

No restaurant or bar since Covid. Fireplaces do not work and are electric. No towels or cups in the suite. Staff was very nice and knowledgeable of the area.

The view was amazing, the kids loved the pool, pet friendly, staff was very helpful and nice. You can clearly tell they have fell on some hard times but the staff tries very hard to be as accommodating and hospitable as possible which means more to me than it being outdated and a few amenities being down.

I WOULD stay here again... location is fabu... setting is fabu... But imagine getting to a hotel/motel room and finding ZERO soap in the room (none of any kind). There were precisely two towels in the room. Both little more than hand towels. There were also zero cups/glasses in the room upon arrival. I also never could get any air conditioning to work in my room at all. Luckily it was "the shoulder season" and I could open the deck door. Indeed you could go to the counter and request those items. I even saw lush large towels on the (front) counter (of the establishment) at various times (so often when I was leaving, vs. when returning to my room). The location is incredible for awesome sunsets, and amazing star-watching after dark as well as usual beach activities. DEER were feeding on the grass behind the hotel one morning. (DEER are all over Ocean Shores) I just think that... the "Shilo Inn" name should bring the minimum standards up to a level where at least SOME soap might be encountered upon first arrival in one's room. Imagine rushing to your hotel, merely to check in, and then you go look at the room, or drop bags, and use the bathroom & can't properly clean your hands right then. If that were the 'standard' all around, then OK, but nobody is wrong for anticipating soap in a room. (and it really is "what people reasonably expect" that is a seeming standard in this case) Despite that slip-up, this remains a great location and I really would stay there again.

I really liked the location, it was an older hotel, that showed, the staff was very helpful, that was great. The on-site restaurant was closed, that was a bummer. But overall a good stay.

Alot of dirt and dusty gummy bears in the air conditioner. Coffee pot no cups or coffee. No soap or shampoo or even towels. No restaurant or lounge and pool and exercise room closed. Definitely the worst run hotel i ever been to. I don't recommend this place to anyone. Its probably not going to make it much longer some locals thought it already closed down