Shilo Inn Suites Ocean Shores

Check-in was very slow, and we got the wrong room (no view) and had to switch. Staff was nice enough... The condition of the property has deteriore greatly arrive we stayed last: unkept outdoor areas, bird feathers and debris at entrances, out of order pool, work out room, ice machines, exits, entrances, no dining. It was a shame to see such a formerly grand place fall into such a state of disrepair. The view was fabulous, the balcony however was filled with large moss balls.

Broken coffee maker in room, no kleenex, no extra toilet paper. No mention of closed restaurant or pool prior to check in. I booked a king bed with ocean view, none available. Bag of trash left in hallway.

The room was dirty. Pool, fitness room and resterant were closed down for months. Really disappointed on how run down the place has gotten.

Great beach view and short walk to the beach. The room wasnt that clean. No tissues or extras that come with a nice room. TP was horrible. The restaurant, pool, fitness room were closed down. Really disappointed in the Shilo Inn it used to be a Fancy hotel and it definitely is not anymore.. The Newport Shilo is even worse if possible.

Is starting to look like it needs renovations inside and out. No usb charge points.

Restaurant was closed, pool and hot tub was closed, our room had no towels, no cups and no coffee. To top it off, my son (who’s in a power wheelchair) and I got stuck in elevator and had to use phone in elevator. Then they called back and stated they were told we got out of elevator. I told her we didn’t get out of elegant then staff got us down. Staff said someone earlier got stuck and did get out. It’s a huge hotel and we were told there was only 1 elevator. Staff was nice and it wasn’t her fault but very poor facility from last time I stayed there years ago.

Pool under maintenence, restaurant not open despite original reservation details stating both would be available. We even got an email the day before stating the pool would be open. Employee at check in not very sympathetic stating Expedia emailed out wrong information. Not sure how that's our fault? Balcony to ocean view was flooded and dirty. TV had only a few channels available and reception was grainy. Bed not very comfortable.

There was no wash clothes or hand towels in my room. A coffee pot and kitchens with no cups, utensils or coffee! Tried to call front desk from room phone. Not even hooked up! Finally called and said they were out of all the above. If I wanted a decaf, they have a couple more left. They are doing laundry. I can come down and get what I want or need! Poor service! Kitchen area had crumbs from previous guests. Sofa looked as if a dog had peed on skirt! Filthy windows and deck. Hard to see ocean view for dirty windows. Not happy! Left early and returned home for a shower

When you walk In you are greeted with friendly staff and it’s not stressful , room was beautiful , and large and the sea view is amazing . Plus the place is beautiful . The decor , the fish and you can tell the place is really loved by the staff and being taken care of . Have gone there quite a few times and never a bad experience . One of my favorite places to stay in wa . Won’t go anywhere else ❤️

Not being kept up. Restaurant and pool closed. Not even coffee