The Westin Pasadena

Francisco and team are great. Attentive and helpful in a busy night. Quesadilla was delicious. Will definitely come back

Great cocktails and chit-char with the bartender Brittney!

Location , cleanliness , friendly staff ..Damian at check in

Entire hotel air conditioning went off .. no notification .. had to find out by walking down to the front desk since no one answered the phones … no fans and no resolution except to check out at 9:40 pm at night with no offer of help finding a hotel … sad customer service

I have highest status with marriott, got a room that said special suite, Poor room lighting, toilet paper was placed at the same height as my knee when I sit on the toilet seat, front desk guys said there is water in the room, but when I reached the room, there were only 2 small bottles , no executive lounge, food very very expensive, technically they were right but there is no hospitality in their offering. Never again.

Just wish the ac was working at the moment. The staff was very nice & extremely helpful in helping out & explaining things but it’s was just too hot in the room. I really like the location but it’s was a hot day & after long day of work I really need ac to sleep & get some rest

The rates are low because the pool is closed. They make up their profit with fees: $9 bottles of water in the room, a $29 burger delivered to the room ended up costing $60 after fees costs and tip. This did not include a drink. Parking is $30/day. If you’re traveling for work, or any other reason, go elsewhere.

While my stay wasn't as good as it could have been, the follow-up from Vilinkumar Bhakta, the front office manager, upped the rating from 3 to 4 stars. There were several and specific issues that I brought to his attention, which I summarized: "I recommended the room or floor needed a wholesale refresh as it just felt...tired". Turns out it was one of the older rooms and I was assured it wasn't representative of them all. But more importantly, it's the way the V handled things that I most appreciate. True customer service is tough to find these days, but he did a great job.

The location is great and makes all things Pasadena very accessible. Staff consistently friendly (front desk, restaurant, valet) all around.

Wow, so this once very nice hotel is TIRED. The public areas seemed up to par, but the room was tired and not well - equipped. Furniture all nicked and scratched. Shower/fixtures not great. Closet door that would not stay open on its own and would slide closed on your hand when retrieving or putting up clothes -- seems minor, but is very annoying. NO FULL LENGTH MIRROR -- really??