Four Seasons Resort Maui at Wailea

Worst thanksgiving trip. Food was very mediocre. Extremely crowded. Service not personal or caring. We saw a woman get attacked by a pit bull at beach at 8am On a Saturday while building a sand castle with the kids. Alerted hotel staff and they said it's a public beach and couldn't do anything, not even call security. Felt so unsafe here and disregarded. Spa was being renovated and the temporary spa area was pathetic. Just 1 dirty cold plunge and 1 sauna in hot sun. Worst four seasons "spa." Do not honor AMX early check in. All service/experience felt so bare minimum. Couldn't relax here at all. Just counted down the days and wanted to leave. Worst FS experience yet. Will never come back.

We had a great stay at this Four Seasons property in Maui. The staff at check-in were very friendly and courteous. After check-in we had an issue with the AC unit in our room. The service technician arrived promptly and attempted to repair the issue. While fixing the unit we were moved to another room down the hall for convience. We really enjoyed the view from our room. The pool deck cabanas were very comfortable and provided quick acess for a stroll on the beach. During our private event our server Merri was very impressive. She was very courteous and remembered our favorite sparkling water beverage at every meal and promptly provided refils. This level of service is a rarity and confirmed our amazing experience. All of our meals were great especially our private luau dinner and entertainment. This was our second stay at a Four Seasons and it exceeded expectations just like our first stay in Buenos Aires. With appreciation

We are in the last couple of hours of our five days at this amazing resort. We spent every day at the adult pool with the absolutely amazing view. Pros: Adult Pool- Alex and Allen take the best care to find you the chairs of your choice. Wawie, Maxwell, Shayne, Makena, and Kimberly will serve up your beverages and food during the day and are extremely attentive and engaging. Rowena!!! The treat queen! Baked items early, juice of the day which we chose to add vodka to and afternoon cold cloths and popsicles. What else could you want. Yes get here early to get your chair but you can’t leave till 10 and can only be gone for an hour. It fills up fast and the waitlist typically begins about 11:30. Breakfast Buffet: We began each morning with the breakfast buffet which was included in our stay. Tons of options available. Food is hot and fresh. The staff: Jery, Volt, and Paul are the sweetest! Extremely attentive and full of knowledge. All of the staff here are amazing but these three took the best care of us every day. Ferraro’s: On our first day, we had lunch at this location which was yummy and on the second day we joined their champagne event. This was great!! Lobby Bar: we decided to enjoy drinks and food here and Amy took care of our order with the amazing support of Justin and Connor. This I believe is a great spot for the 5:30 torch lighting ceremony every evening and live music. The drinks were good. The food I believe could be better. We ordered the burger with half fries and onion rings but the fries arrived at dessert. They did take care of our dessert and drinks for our anniversary and for the error with our food. A must are the chips to start. Delish. Rooms: we were upgraded to the deluxe garden view room which had a partial ocean view. The rooms are amazing!!! The staff reorganized and cleaned these rooms amazingly and with the utmost care. We also received some chocolates and a bottle of bubbles for our anniversary celebration which was a nice touch. Staff: overall our experience with every single person was courteous and welcoming. From Sheri the shuttle driver to the concierge and every single person we encountered. With that said there are a couple areas that need work. For our checkin we were early as our flight got in at 11:30am. We were advised that they would text us and confirmed the number to text when our room was available. At about 2:20 I checked with the front desk and they advised they were wrapping up our room and they would text as soon as it was ready. Well the text never came when the room was ready at 2:30 and I found this out when I went to the front at 3:30 and found the room was ready. Later I found a message in the apps chat that came at 2:30 alerting me the room was ready but I would have not looked there since I was told I would be texted. One Other experience we had was on our last night we came back about 5:00 and went to the lobby bar to grab a cocktail. At the bar were 5 people seated. Three at one end and a space between and two other folks and then another space on their right. I went in between the two groups and was abruptly scolded by the bartender and told to move on the other side of the party of two to order as was the couple behind me. She then had the two groups move their chairs closer to close out the ability for folks to approach in this area. I view it as she was either irritated or irritating depending on which side of the bar you were standing on. This is not how I have experienced any other staff member on the five days I was here and it definitely caught me off guard but did not ruin the remainder of my encounters. Overall an amazing five star top notch experience. They made our anniversary celebration special and we will 100% be back.

Elegant resort with flawless service and one of the most beautiful beaches on the island. Spacious rooms, amazing staff, and a perfect relaxing atmosphere. A true paradise.

This resort was absolutely amazing! The open lobby with a very nice view of the pool and beach was amazing to see when entering the hotel. The staff was so helpful and took their time to show the resort to us. Our room was very nice and spacious, great for a family of 4. Overall I would definitely come back with my family!

Nous avons aimé la literie. Et le décor de manière générale.

le ménage était médiocre (petite cuillère de la veille avec du chocolat remise avec les cuillères propres, poussière sur les tables…) Le service à la piscine et à la plage était très moyen nous devions attendre 5 à 10 minutes pour que l’on nous place et à la plage il n’y a aucun service boissons. Lors de notre arrivée il nous a été demandé un dépôt de pratiquement le montant de la chambre (5000€) qui a finalement été descendu à 1000€ sur notre demande-donc pourquoi demander autant au départ?-

Absolutely beautiful hotel! Staff was nice and helpful