Sonesta ES Suites Providence - Airport

Do not be fooled by these reviews. This is the absolute worst experience I’ve ever encountered. Wagner who is apparently the manager is absolutely terrible to work with. We arrive with 3 small children and there is no AC (it’s 95 degrees out), there are bugs flying around the kitchen and bathrooms, the carpet reeks of animal and urine. Plus the next door neighbors are frying food that is then coming through the vents. We sat in the room for less than 15 mins before getting up and leaving to a real hotel. Should’ve known this place was trash when I was asked to sign a no smoking or partying paper.

I felt the property was dated, and in need of major upkeep. The staff was nice and friendly. The breakfast was very disappointing and both the coffee and juices were very watered-down. The room we had, had a temporary A/C Unit and should not have been allowed to be ised by guest. I wouldn't recommend staying here and we will not return.

The property was clean but the carpet was old and needs replacement. The staff was friendly. The breakfast was good and the woman who makes it was excellent. She was friendly and accommodating. I did ask for a 2nd face cloth and they were waiting for the order to come in, so I bought my own. They did come in the next day.

This property looked like it was previously a garden apartment complex. There were many small 2 story buildings with perhaps 8 units in each. My room was incredibly large for a 2 bed hotel room, because it was previously a studio apartment. It came with a living area and kitchen along with the 2 queen beds. I actually liked a lot about it but the textiles (rug and curtains) were incredibly worn and old. The kitchen seemed quite clean although we had no occasion to cook. The bathroom really needed to be scrubbed with bleach and the floor grout needed a good cleaning. The beds were very comfortable. The breakfast area was nice and it was standard hotel fare, perfectly acceptable to me and the rest of my party. Others noted the lack of luggage stands (not something I cared about) and the cleanliness issue.

Pool hours should be extended to include earlier hours.

I ended up leaving and not staying. Did not feel safe and was very dirty

Ok needs refreshing. Breakfast was good

The proximity to stores and restaurants

The hole in the floor, had to walk in the rain to get to the pool The walls rugs and sofa was dirty the remotes didn’t work, the back to one was missing

2 rooms suite

Everything else staff was rude ignorant and disrespectful. The rooms were dirty and way over priced