Sonesta ES Suites Providence - Airport

From checking in , no staff was available for 30mins. The price online was different from at the time of check in. No towels were stocked in my room, & when I asked for more they told me housekeeping was gone for the night! My shower water was only hot for 5 mins then freezing cold. My room smelled like marijuana terrible ! Never again

Pictures are deceiving. The place is falling apart. Furniture is very uncomfortable. The carpet was disgusting as it not cleaned in years. Walking with white socks revealed all the grime and mildew seeped into the fibers. Gnats were flying around seemingly coming from garbage disposal.

It was like being at home.

The coffee was good. Biscuits and gravy were good.

Orange and apple juice were watery. Not a lot of options as far as food goes.

Everything was pleasant. The only thing i don’t like is that the pool open too late (at 10:00 am) comparing to others. I have seen some were open at 6am or 8 am.

Beautiful place

The grounds were in terrible condition and there were trash items, weeds, Baron ground, building is not well marked from the parking area, making it difficult to find our unit. The kitchen was poorly equipped unclean. I found a dead fly in the refrigerator and grease on the bottom of all the dishes. The top rack of the dishwasher was broken and was difficult to use. The garbage disposal has not been cleaned properly and the skirt around it needs to be replaced. The oven heated very slowly and made it impossible to bake seafood dinner. The toilet paper and paper towels used shred while using them making them more of a nuisance than a convenience. The hot water supply was variable. It took a long time to get hot water in the kitchen and the bathroom, causing a waste of water to wait for it to get hot. I asked for two small items, which were two additional washcloths, and creamer package for my coffee. I was told that they were not available at the moment, but would be either late that night or tomorrow. The main reason that we chose the Sonesta suites was because of the full kitchen. While basics were available, it was difficult to prepare a meal with a dishwasher that had a top rack that didn’t work, that is it could not pull it out to load it. Additionally, we were not offered housekeeping services, and expected a knock on the door for housekeeping in the morning! That did not happen. We did appreciate the very comfortable bed, and the location. Very sweet staff.

I had made our reservation 5mo. ahead and called with a request for a first floor due to medical issue. Upon arrival I was given a second floor, I told the agent about my request. He said just because you requested first floor does not guarantee you will receive it. After 30 minutes he found a first floor. I was told the room would be cleaned every five days, then I was told I needed to make an appointment. After making three appointments the room was never cleaned. We had to go to the office every day for clean towels and sheets when needed. My husband emptied the trash daily. One evening at 9:40 noise was coming from the room above, it sounded like weights being dropped. I walked over to the office and was told quite time started at 10pm. This continued nightly starting at midnight until 1:30 am. We will never return!!! After checking prices I could have stayed at the Hyatt for same cost. The hotel is very old.

Blackcat on my bed.