Sonesta ES Suites Providence - Airport

C

I like that it has a loft so there is space for everyone but our stay was not that good. There was four guest and only 2 towels in the room 2 face cloths. The fireplace was unuseable. The closet door was broken. There was patchy work done as repairs in the room. We went to the pool. Our bathing suits changed colors. There was definitely clorine put in the water that was burning our eyes. This was a big disappointment from 2 years ago. I also got charged for my room twice for the same day.

run down and dirty property.

Nothing

Dirty and the staff was unprofessional

Fan caked with dirt couldn't turn on. Carpets so dirty our white socks turned black. Pool tiles broken and pool water as hot as a sauna. This place is run down and no one cares.

The unit was really nice but I didn't like the area and the cleansiness of the outside family unit. There's a little sketchum

Dirty carpets and sticky floors. This property needs a serious renovation on their room.

do yourself a favor and skip this hotel. You could end up with a unit with air conditioning that isn’t working and they won’t be able to fix it and they won’t be able to move you to a new room. When the maintenance guy showed me how bad the pipes were I didn’t think too much of it until someone told me how dangerous it could be. They were supposed to fix it while we were out at the zoo and they never did and they said they were sold out of rooms. When I try to get in touch with the manager all of a sudden he was never around it’s been four days and I still haven’t heard from him. Their receptionist promised reimbursement from the manager. I have not received any emails or any calls yet to prove that. Our vacation was ruined because the kids could not sleep it was too hot and the rooms are outdated. So do yourself a favor and listen to all the bad reviews because they are true.

Only there 2 nights. Originally reserved one room to sleep 3 comfortably but due to A/C problems was switched to two rooms…on opposite ends of the complex. The entrance to our room was rusty and a roach that scattered to under couch, where there was an uncovered hole to electrical? The next night we got home at midnight to find water trickling down the ceiling and bathroom door and flooding bathroom. We again had to move to a new room. The place is falling apart. Only redeeming is close to airport but would recommend staying at ones even closer for a bit more money. Not only will I never stay there again but not at any hotel in that chain.