The Retreat at Blue Lagoon Iceland

Staff were very friendly and accommodating. Also the facility’s were amazing and very really relaxed the whole time

This place is unique and magic. The lagoon is beautiful. Having a bath in the middle of a lava field is fantastic.

The bathroom is literally in the room, without any separation, which means no intimacy. At this price, this is something I do not understand. I was also dispapointed by Moss, the restaurant. Nothing exceptional.

The relaxing environment, customer service and the food.

I could not find any faults

Really nice property. However a really poor experience at the end of our stay spoiled it. Do better ‘The Retreat’.

Checked out of property at 11am on time and told them our flight left at 3pm (so we would leave for airport at 1pm) and that we would need access to facilities so we could shower/change before we left. Instead we were denied access and told we would have to pay £400 to continue using facilities for literally 2 more hours. So after spending £2,000 in less than 24 hours (hotel, spa treatment for GF, dinner at their top restaurant) we get this news. Have never in my life been told we no longer have access to any facilities immediately after we check out at 11am - let alone a hotel that charges this much. They kick paying hotel guests to curb to make way for day guests. There were four other couples sitting around lobby twiddling fingers until flight left for two hours because they were all kicked to curb too. The young brunette guy at counter was extremely unhelpful, very robotic and unsympathetic. BE AWARE! You get access to your room at 3pm and then are kicked out next day at 11am unless you want to pay £400 for even 30 minutes more to use their facilities to shower or change. Disgraceful.