Hyatt Place Hampton Convention Center

This Hyatt was very clean, comfortable and quiet. The beds are the best we’ve ever slept on in a hotel. Breakfast was great and have a variety of options, eggs, potatoes, a breakfast meat and either pancakes or French Toast sticks. I will definitely stay at this location again.

The staff, including Dana Hubbard and the overnight crew, made me feel safe and protected on my trip! Thank you all for what you do!

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I liked that most of the staff were very friendly.

I reserved 2 rooms with 2 queen beds. I was traveling with a family member who I listed as a guest. We both had our children with us- hence the reservation for 2 queen beds×2. We check in only to be told they were sold out and only had King rooms available with a pull out couch. We wanted both rooms to be paid for with one card and was told that there were two reservations, although I am the one who made them on a single request in the system. The front desk clerk said he could charge both rooms to one card but would two.seperate charges. That didn't happen. The morning crew tried to help but quickly realized that the issue was supervisor worthy and they did advise the supervisor (who wasn't on the premises) and advised I could try to call her. In my opinion if the supervisor is made aware of an issue that the front desk staff can't fix or control, she should have been planning to reach out to me as an unsatisfied customer. The rooms are extremely small. The pull out coach that they taut as a bed is super flimsy and sinks literally to the bottom in the middle. My room specifically had a leak from the bathroom fan that we didnt report because what were they going to do about it? Their excuse as to why we were not given the rooms we requested was that they were sold out so it isn't like they would move us. We came down here to have a good experience of visiting a University and having some fun with the kids and this did put a damper on that. Ironically, when my son found out we were staying at the the Hyatt Place, he promptly told me that they were terrible because he used to stay in them in Maryland when his father would visit. At least they are consistent in that. I am so disappointed. This problem wasn't a staff issue, it was a technology, workflow and process deficit and breakdown. The staff were professional and pleasant.

Location is convenient to everything the city has to offer including the interstate and food restaurants

Location

Could not clock in rooms where not clean until a hour later toilet didn't work had to get Marianne in to fix it walls wherent strong leaned on wall an it almost fell just wasn't up to the value of a Hyatt hotel