Omni Severin Hotel

Cleanliness & location

There was no water for part of our stay. When it came back on there was only cold water no hot.

The mattress was super soft and the location was amazing and the rooms were very luxurious.

The size of the room and the small elevator being on the 12th floor posed an issue at times

We were here for the PBR bull riding event. Hotel was in a great location with 5 -minute walk to Gainbridge Fieldhouse. Hotel very nice, clean and staff very friendly and helpful. Noise was big issue, cars outside hotel till after 1 AM playing loud music, that even with my earphones in watching on my iPad, I could still hear the sound very loud in room. when my husband called down to desk to complain, was told there was nothing they could do, and if we wanted, WE could call police, but it wouldn't help, they wouldn't do anything!! also, Wi-Fi was very poor, had trouble getting devices connected, and once we did, it was slow or we would lose the connection. In the morning, my husband went down to front desk to discuss our concerns, Javier was on duty and was AWESOME, very polite and responded positively to our concerns, apologized and made us feel like guests at Omni were important. Javier is a great representative of what "customer service" should be.

Nice location within 5 minutes of the Fieldhouse. Close to several diners and bars. Visited during St. Patrick’s Day so there was a lot of action that weekend.

We loved the atmosphere, and the decor. The staff was courteous and polite.

The price was a little steep to not enclude some kind of breakfast. And the valet wait times was very long.

Absolutely beautiful hotel and the staff was extremely friendly and helpful

It was a little pricey but you get what you pay for

I loved the hotel itself The room with the balcony was nice. It was colder than i thought it was honna be so i couldn't enjoy the balcony

It was Cardi B concert the night i stayed and valet took for ever. The next morning around 9, it was sounding like some kind of alarm going off in the halls, it woke me up I was pissed My check out wasn't until 12pm, i think i checked out around 10 something