Omni Severin Hotel

This was a bucket list stay for my daughter and being able to afford this night was so very special. I just wish it could have been for one more night to actually get to really enjoy the room. We were not even there 24 hours. We have recently gone through quite a lot of difficult changes in our lives that have taken so much from us and forced us to completely pivot. Giving this to her was such a gift to me. The idea of staying in the room was special enough but when we got there and the text messages prior to check in took this OVER THE TOP! Your front desk staff was AMAZING, your valet workers were AMAZING, and then to go in the room and see the small touch of a HAND WRITTEN card and snacks waiting for us...you made us feel so special and seen. Don't get me started on the robes! My daughter has now asked for one for her birthday! I was just so blown away by the entire experience! The Plaza Suite with balcony...holy cow!!! This was a night that neither my daughter nor myself will ever forget. I will do whatever I have to do in order to save every single extra penny I have so that I can see that look on her face when we opened that door one more time. Thank you for everything. It was the large and small details that made our few hours in your hotel such an unforgettable moment in our lives. My advice to anyone will now be, SAVE THE PENNYS! If only to experience what we were able to experience in the way too few, short hours we got to stay here at the Omni Severin Hotel in Indianapolis, Indiana

Close to downtown venue

Hold on my credit card for 3 days, Fridge in the room not cold

Perfect location. The bed was incredibly comfortable. Staff was friendly and accommodating.

The bathroom was small. I would prefer a slightly larger bathroom to place personally items on the counter.

Very nice hotel and rooms. Very clean

Only issue was the hotel was so extremely busy. Not the hotels fault but their was Supercross in Indy, college basketball, a wedding. Just super busy and an elevator was down so had to wait a long time for elevators.

Having been impressed spending time with a colleague at the Omni San Diego, I decided to give the Omni in Indianapolis a try for a long weekend get away. The rooms are nice. People you interact with are friendly, but what is going on with this hotel? Check in went fine and we got our two adjoining/suite rooms. Rooms are good but bathroom ventilation is minimal (long shower after pool - perfectly good). Where things got odd was we decided to order room service and literally could not reach anyone at the number directed after four tries (twice each room). So I walked downstairs, no one is manning concierge desk. The gentleman at their (largely takeaway) restaurant apologized and says desk should have taken care of it. He was lovely and told me he’d bring food to me at bar across the foyer. Bar service good. Next morning go out for day. Oddly there was a car missing back panel parked there but valet guy seemed on top of things. Come back in evening. NEITHER ROOM IS CLEANED. I have had it with efforts to cut costs. They give you like four ways to opt in to declining cleaning service and say they will donate a lunch to needy if you do. I’m going to sound awful but we didn’t stay at a VRBO partly for the reason of cleaning. I did not put the placard up. I didn’t call down (no one would have answered). I didn’t tell the desk to do this. In short, I paid for a service I did not receive. Omni cut its costs and didn’t give me what I paid for. Apologies for a bad review but this was blatant cost cutting and lacking service at what is supposed to be a good brand.